Nicholas D Jordan
Nashua,NH
Summary
I'm seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet team goals.
I have worked as an Automotive service advisor at a number of dealerships including, Sunny side Acura in Nashua, NH, Balise Honda in West Springfield, MA, Peters of Nashua, NH, and I have a proven history of increasing sales, establishing strong bonds with clients, and networking with people to get referrals
Overview
17
17
years of professional experience
Work History
Automotive Technician
Auto Repair And Custom Fabrication
2024.01 - Current
- Conduct hydraulics maintenance and repairs
- Stay up to date on latest automotive technology and repair techniques.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness
Automotive Technician/Office Manager
Durabild Transmissions
2016.06 - 2023.12
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Performed auto repairs and custom fabrication
- Replaced transmissions and engines
- Conducted diagnostics and repair work
- Managed customer care services, front desk duties, cashier responsibilities, and sales
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
- Took customers cars on test drives in local area.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards..
- Followed up with customers to build long-term relationships and successful referrals.
- Carried out New Hampshire state inspections.
Mechanic/Automotive Service Advisor
Budget Gas
2015.06 - 2016.07
- Conducted diagnostic tests to identify vehicle problems and determined necessary repairs
- Welcomed and assisted customers in scheduling service appointments and addressed their automotive needs.
- Upsold additional services based on vehicle maintenance schedules and customer needs.
- Provided cost estimates for services and repairs, explained pricing and options to customers
- Performed Repairs and replaced worn or damaged parts, such as engines, brakes, and suspension components.
- Provided technical support and guidance.
- Used diagnostic tools and equipment to troubleshoot complex mechanical issues.
Automotive Technician/Manager
Nashua Wholesale Tire
2010.04 - 2015.06
- Acted as a liaison between customers and technicians, conveying customer concerns and service requirements.
- Maintained customer satisfaction by providing excellent service and resolving any issues or concerns promptly
- coordinated service appointments and ensured timely completion of work by communicating effectively with my teammates
- Greeted and assisted customers in scheduling service appointments and addressed their automotive needs
- Replaces tires
- Kept detailed records of the work we performed on vehicles, including, parts used, repairs made, and maintenance services completed.
Automotive Service Advisor
Peters Of Nashua
2007.02 - 2010.04
- Greeted customers and provided warm welcomes
- Advised customers on recommended maintenance and repairs based on manufacturer guidelines and vehicle inspection results.
- provided cost estimates for services, and obtained customer approval before work.
- Answered customer questions about services, warranties, and maintenance recommendations.
- Upsold additional services and products that were of benefit to our customers vehicle
- Processed payments, invoices, and warranty claims accurately.
- Communicated with customers throughout their service process, updated them on their vehicle status and repairs that they needed.
Education
Certificate - Heating, Air Conditioning, And Refrigeration Installation And Repair
Mainstream Mechanical
New Hampshire, United States2015
Associate of Applied Science - Automotive Technology
Nashua Community College
Nashua, NH2008
Skills
- Time Management
- Customer Relations
- Organization and Prioritization
- Microsoft Office
- Typing Skill
- Leadership skill
- Contract Negotiation
- Problem-Solving
- Active Listening
- Supervision & Leadership
- Negotiating skills
- People Skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Additional Information
- Reference will be provided up on request.
Timeline
Automotive Technician
Auto Repair And Custom Fabrication
2024.01 - Current
Automotive Technician/Office Manager
Durabild Transmissions
2016.06 - 2023.12
Mechanic/Automotive Service Advisor
Budget Gas
2015.06 - 2016.07
Automotive Technician/Manager
Nashua Wholesale Tire
2010.04 - 2015.06
Automotive Service Advisor
Peters Of Nashua
2007.02 - 2010.04
Certificate - Heating, Air Conditioning, And Refrigeration Installation And Repair
Mainstream Mechanical
Associate of Applied Science - Automotive Technology
Nashua Community College
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