Nick' Kenya Turner
Summary
Detail-oriented Administrative Professional with expertise in customer service, data management, and HR support. Proven track record of streamlining operations and enhancing efficiency through effective workflow optimization. Known for exceptional interpersonal skills and a strong commitment to fostering positive workplace environments. Actively pursuing an administrative or HR role to apply organizational abilities and customer service proficiency.
Overview
7
7
years of professional experience
Work History
Wells Fargo Auto
Wells Fargo
02.2022 - 11.2024
- Client Interaction: Skillfully address inquiries, resolve problems, and fulfill requests for members, and financial representatives.
- Identify opportunities for upselling and cross-selling to enhance customer benefits.
- Maintain accurate records through meticulous data entry and call monitoring.
- Engage in continuous training to stay updated on industry policies, and best practices.
- Operated efficiently in a remote environment utilizing a hybrid work schedule.
Head Cashier
The Home Depot
09.2018 - 10.2021
- Supervised a team of cashiers, ensuring efficient store operations and adherence to protocols.
- Implemented inventory management strategies to maintain optimal stock levels.
- Developed employee schedules and assigned responsibilities to enhance workflow and efficiency.
Office of Student Engagement Assistant
South Louisiana Community College
08.2017 - 12.2018
- Provided administrative support by managing office equipment, supplies, and recordkeeping.
- Coordinated logistics for events, meetings, and student engagement programs.
- Developed and implemented new employee training procedures, improving onboarding efficiency.
Education
Bachelor of Science - Business Management
Southern University And A & M College
Baton Rouge, LA12-2021
Skills
- Administrative Support and Office Management
- HR Coordination and Employee Onboarding
- Data Entry and Records Management
- Scheduling and calendar management
- Process Improvement and Workflow Optimization
- Customer Service and Interpersonal Communication
- Microsoft Office Suite and HRIS Software
- Compliance and Confidential Document Handling
- Strategic Operations Leadership
Timeline
Wells Fargo Auto
Wells Fargo
02.2022 - 11.2024
Head Cashier
The Home Depot
09.2018 - 10.2021
Office of Student Engagement Assistant
South Louisiana Community College
08.2017 - 12.2018
Bachelor of Science - Business Management
Southern University And A & M College
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