I love drawing, voice acting, and playing my guitar and spending time with my family and friends
Nicklaus Galvez
Santa Ana,California
Summary
Dynamic guest-focused operations professional with over three years of experience at Disneyland Resort, adept at delivering seamless experiences for 300-500 guests per hour while maintaining a 95% guest satisfaction rate. Expertise in live audio/video and show-control troubleshooting, CRM and scheduling systems, and workflow optimization, effectively minimizing technical downtime and enhancing shift handovers. A calm, people-first leader excelling in de-escalating conflicts and coordinating cross-functional teams in fast-paced, high-volume environments; proficient in Adobe Creative Suite and multimedia tools. Possesses keen observational skills to ensure safety and tranquility in bustling settings.
Overview
3
3
years of professional experience
Work History
Entertainment Host
Disneyland Resort
Anaheim
01.2022 - 01.2025
- Delivered seamless guest experiences for 300–500 guests per hour by coordinating show flow, crowd movement, and timely audio/video cues—maintaining a 95% guest satisfaction rate.
- Troubleshot audio equipment and show-control systems and resolved scheduling and CRM issues, minimizing technical downtime during live operations.
- Developed and implemented streamlined workflows and shift handover procedures during staffing transitions to improve operational continuity and reduce staff escalations.
- Recognized for calm leadership during medical and behavioral emergencies; coordinated with security and first responders to ensure guest safety and swift resolution.
- Vigilantly observed guests to prevent disturbances and uphold a positive atmosphere.
- Excelled in fast-paced environments by consistently remaining active and engaged throughout lengthy work hours.
Education
Business Marketing -
Orange Coast College
Costa Mesa01-2021
Diploma - undefined
Garden Grove HS
Garden Grove01-2016
Skills
- Dynamic Professional
- Efficiency
- Resourceful problem-solver
- High Volume Operations
- Cross Team Collaborations
- Multimedia Proficiency
- Tech Systems Management
- Creative Process Successes
- Workflow Optimization
- Crisis Resolution
- Data Driven Decision Maker
- Guest Relations Expert
- De-escalation
- Brand Storytelling
- Proactive Learner
- Exceptional Customer Service Skills
Interests
Timeline
Entertainment Host
Disneyland Resort
01.2022 - 01.2025
Diploma - undefined
Garden Grove HS
Business Marketing -
Orange Coast College