Nicklaus Lorenzo
Miami
Summary
Reliable, hardworking, and motivated individual seeking a position to build professional experience and contribute to a team environment. Committed to continuous improvement and professional development within an organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Associate
BAPTIST HEALTH SOUTH FLORIDA
Miami
12.2023 - Current
- Scheduled patient appointments with precision and affirmative communication, optimizing practice workflow.
- Communicated effectively and compassionately with patients to enhance satisfaction before and after appointments.
- Answered incoming calls and coordinated appointment schedules to maintain operational efficiency.
- Collaborated with physician offices and health insurance companies to deliver reliable patient services.
- Adhered to HIPAA regulations while managing confidential patient information.
Facilities and Operations Control Representative
UNIVERSITY OF MIAMI
Miami
04.2022 - 11.2023
- Delivered welcoming support to internal and external customers.
- Collaborated with contractors to achieve quality service standards.
- Met customer call deadlines, maintaining required service levels.
- Managed time effectively to ensure timely task completion.
- Conducted outbound satisfaction calls to address customer concerns.
Customer Service Representative
GOODYEAR TIRE AND RUBBER COMPANY
Miami
08.2020 - 04.2022
- Provided exceptional customer service, leveraging extensive product knowledge to create positive experiences.
- Answered high volume of customer calls, ensuring minimal wait times and courteous communication.
- Tracked customer service cases, accurately entering detailed information into service program.
- Trained new personnel on company operations, policies, and the importance of excellent customer service.
Customer Service Staff
PUBLIX SUPER MARKETS, INC
Miami
07.2016 - 12.2020
- Fielded customer inquiries regarding merchandise availability, pricing, and company updates.
- Monitored cash drawers across multiple checkout stations to ensure sufficient cash levels.
- Responded promptly to customer requests, maintaining a professional demeanor.
- Collaborated with team members to improve customer service and exceed satisfaction goals.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05-2016
Some College (No Degree) - General Studies
Miami Dade College
Miami, FLSkills
- Multitasking in fast-paced environments
- Adaptability and collaboration
- Time management
- Problem solving and critical thinking
- Patient communication
- HIPAA compliance
- Customer service and satisfaction
- Staff training and development
Languages
- English
- Spanish
Certification
- OSHA 10-hour Construction Safety and Health
Timeline
Patient Access Associate
BAPTIST HEALTH SOUTH FLORIDA
12.2023 - Current
Facilities and Operations Control Representative
UNIVERSITY OF MIAMI
04.2022 - 11.2023
Customer Service Representative
GOODYEAR TIRE AND RUBBER COMPANY
08.2020 - 04.2022
Customer Service Staff
PUBLIX SUPER MARKETS, INC
07.2016 - 12.2020
High School Diploma -
Coral Gables Senior High School
Some College (No Degree) - General Studies
Miami Dade College
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