Nickless .C Shepherd
London,KY
Summary
Punctual and reliable Swing Driver with extensive experience in optimizing delivery times. Proven track record in customer service and route planning, ensuring timely service and strong customer relationships. 29 years of experience all with Fedex Express. During my 29 years I have learned various skills and knowledge of delivery and transportation logistics.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Swing Driver/Courier
Federal Express
London, KY
05.1996 - Current
- Delivered packages efficiently across designated routes, ensuring timely service and customer satisfaction.
- Maintained accurate records of deliveries and vehicle inspections to comply with safety regulations.
- Operated various vehicle types while adhering to traffic laws and company policies for safe transport.
- Assisted in training new drivers on operational best practices and safety protocols within the fleet.
- Collaborated with dispatch team to coordinate schedules, improving overall workflow and communication.
- Resolved customer inquiries regarding delivery status, fostering positive relationships through effective communication.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment for all sort positions.
- Trained new couriers on route navigation and safety protocols, fostering teamwork and knowledge sharing.
- Assumed leadership role in management absence.
- Understand and able to navigate Mapping systems to optimize delivery times.
Education
Associate of Science - Science
Somerset Community College
Somerset, KY05-1995
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- City and non-city driving
- Defensive driving
- Route planning
- Driving in adverse conditions
Certification
CDL/Hazmat Smiths Driving System - Certified Instructor
Fedex Systems - Address Management Systems, Forge Systems, Recipient Portal Systems, Pre-load assist, Roads, Trips, FWR, Redex Learning Center/Purple Hub, Fedex Audits, Flow coordinator, Am/Pm Setup, QDST, FRO, Safety Team Member Entire Carrier
Timeline
Swing Driver/Courier
Federal Express
05.1996 - Current
Associate of Science - Science
Somerset Community College