Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nickola Montague

Covington,GA

Summary

Dedicated administrative professional with 20+ years of experience in office coordination, customer service, and records management within public service environments. Proven ability to manage high-volume administrative tasks, provide support to departmental leadership, coordinate staff schedules, and handle confidential information with discretion. Adept at streamlining processes, training staff, and maintaining efficient office operations. Seeking to bring strong organizational and interpersonal skills to a dynamic role within the Emergency Services Department.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Library Associate

Atlanta-Fulton Public Library System
01.2014 - Current
  • Serve as go-to contact for resolving fines, fee disputes, and customer escalations.
  • Process reserve holds and daily financial transactions with accuracy.
  • Train and mentor new hires (approx. 10 staff) to ensure procedural knowledge.
  • Order departmental supplies and assist with inventory monitoring and work orders.
  • Prepare monthly statistics reports and compile data for internal use.
  • Plan and implement monthly displays to increase patron engagement (30–40% improvement).
  • Create daily schedules for library staff (3–6 team members).
  • Support users with computer troubleshooting and reference assistance.

Library Assistant Senior

Atlanta-Fulton Public Library System
01.2007 - 01.2014
  • Processed all new materials for circulation, including labeling, cataloging, and security tagging.
  • Completed last-item deletions in the library system.
  • Performed all duties at the circulation desk, including check-ins, check-outs, and resolving patron issues.
  • Managed a high volume of material processing within tight deadlines.

Library Assistant

Atlanta-Fulton Public Library System
01.2006 - 01.2007
  • Maintained shelf organization and ensured timely reshelving of returned items.
  • Handled incoming calls (approx. 30/day) and assisted with general patron inquiries.
  • Assisted at the service desk and processed reserve holds (up to 40 per day).
  • Demonstrated patience and professionalism while assisting patrons from diverse backgrounds.
  • Maintained and updated patron records and processed library card applications.

Office Aide I

New York Public Library
01.1996 - 01.2004
  • Handled patron registration and daily fee/fine transactions.
  • Processed high volumes of reserve holds (approx. 50/day).
  • Trained and provided oversight to clerical staff.
  • Developed staff schedules and maintained daily workflow for clerical team.
  • Provided support for customer conflict resolution and data entry.

Education

Associate of Arts -

Southern New Hampshire
Manchester, NH
10.2025

Skills

  • Office & Administrative Support
  • Microsoft Office Suite (Word, Excel,)
  • Records & Document Management
  • Customer & Public Service
  • Budget & Invoice Processing Support
  • Data Entry & Statistical Reporting
  • Phone & Email Etiquette
  • Information retrieval
  • Administrative support
  • Records correction

Certification

Customer Service & Communication Training – Internal County Programs

Timeline

Library Associate

Atlanta-Fulton Public Library System
01.2014 - Current

Library Assistant Senior

Atlanta-Fulton Public Library System
01.2007 - 01.2014

Library Assistant

Atlanta-Fulton Public Library System
01.2006 - 01.2007

Office Aide I

New York Public Library
01.1996 - 01.2004

Associate of Arts -

Southern New Hampshire

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