Rachelle Similien
Ocala
Summary
Dynamic and results-driven professional with expertise in business administration, CRM systems, and operational strategy. Skilled in leveraging data-driven insights to optimize processes, enhance customer experiences, and drive organizational growth. Proven track record of aligning technology platforms with business goals while ensuring compliance with industry regulations. Adept at cross-functional collaboration, delivering innovative solutions, and fostering a culture of continuous improvement. Multilingual communicator with a passion for driving efficiency and innovation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Specialist / Project Manager
Guild Education
05.2021 - Current
- Manage multiple customer-facing SaaS implementation projects, ensuring on-time and on-budget delivery
- Lead cross-functional teams, including developers, analysts, and stakeholders, to drive seamless project execution
- Develop and maintain project plans, risk assessments, and issue resolution strategies
- Create and execute implementation plans, managing changes to scope, schedules, and budgets
- Conduct weekly status meetings with clients and internal teams, providing updates on milestones and deliverables
- Monitor client transactions and processes, analyze, and provide recommendations to improve customer satisfaction
- Lead process optimization initiatives, reducing response times by 20% and improving operational efficiency
- Provide strategic guidance to learners in English and Haitian Creole, utilizing Salesforce for CRM and engagement
- Analyzes learner data to identify trends, improving engagement and increasing satisfaction by 15%
Clinical Representative / Project Coordinator
University of Florida College of Dentistry
08.2019 - 04.2021
- Managed data-driven projects related to patient records and insurance verification workflows
- Led process improvement initiatives, reducing processing delays by 25% and improving claim accuracy
- Collaborated with internal teams to implement workflow optimizations, increasing efficiency and patient satisfaction
- Facilitated stakeholder communication between departments to ensure seamless project execution
Process Improvement Specialist
North Florida Evaluation and Treatment Center
06.2018 - 07.2019
- Led workflow enhancements, resulting in a 10% efficiency increase in daily operations
- Managed small-scale process improvement projects, training junior staff and standardizing care practices
- Developed and implemented quality assurance protocols, improving care delivery and patient outcomes
Medical Records Specialist / Project Support Analyst
Healthfair
12.2015 - 04.2018
- Managed records digitization and process optimization projects, increasing documentation efficiency by 20%
- Implemented a new scheduling system, reducing administrative errors by 12%
- Led a team of specialists, providing mentorship and support to enhance team performance
- Resolved complex data management issues, improving medical records accuracy and efficiency by 15%
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH06-2024
Associate of Science - Hospitality And Tourism Management
Valencia College
Orlando, FL06-2016
Skills
- Operational excellence
- Business process improvement
- Workflow management
- Project management
- Project planning
- Project scheduling
- Stakeholder communications
- Work flow planning
- Schedule management
- Budgeting and forecasting
- Risk management
Certification
- Project Management Professional (PMP) - Project Management Institute.
Timeline
Senior Operations Specialist / Project Manager
Guild Education
05.2021 - Current
Clinical Representative / Project Coordinator
University of Florida College of Dentistry
08.2019 - 04.2021
Process Improvement Specialist
North Florida Evaluation and Treatment Center
06.2018 - 07.2019
Medical Records Specialist / Project Support Analyst
Healthfair
12.2015 - 04.2018
- Project Management Professional (PMP) - Project Management Institute.
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Associate of Science - Hospitality And Tourism Management
Valencia College
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