Nickolas Cox
Tucson,Az
Summary
Experienced Customer Service Representative with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player who works well both independently and within team settings to achieve goals. Skilled communicator and problem solver.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
06.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer service associate
Hollister
- Delivered great service to a variety of people by doing their yard work for them.
Work Flow Coordinator
Amazon
- My Amazon experience includes a variety of direct and indirect jobs which have made me more versatile as well as more knowledgeable about my areas and how the area is run.
Education
Highschool Diploma -
Cienega Highschool
Skills
- Strong growth mindset
- Ability to effectively communicate and share ideas on how to succeed
- Focused on provided excellent customer service on every encounter
- Organized, efficient, quick to learn and implement learned skills
- Friendly, honest, great customer service
- Able to complete both individual and team related tasks in a timely matter
Accomplishments
- Aided the company of Hollister in increasing sales by more than 4-5 percent in my particular store on a daily basis
- Held a manager position for a 3 month stint while with the company
- Regularly defused heated situations between customers and employees
- Provided new ideas for the company and was recognized by the manager
Highlights
- Organized, efficient, quick to learn and implement learned skills
- Friendly, honest, great customer service
- Able to complete both individual and team related tasks in a timely matter
- Enthusiastic about learning as well as meeting new people
- Computer literate, able to use applications for scheduling appointments
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
06.2020 - Current
Customer service associate
Hollister
Work Flow Coordinator
Amazon
Highschool Diploma -
Cienega Highschool
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