Nickolas Edwards
Medical Office Manager
Anchorage,AK
Summary
Fully certified Medical Administrative Office Manager who multitasks working both frontline patient care coordination, and behind the scenes schedule creation and maintenance for an assigned clinic(s). Other duties and responsibilities of being an Office Manager include enforcing HIPPA policy and privacy regulations to safeguard patient information, maintaining and revising patient demographics and their current insurance at the time of all individual patient appointments, and scheduling/rescheduling patient appointments.
Overview
4
4
years of professional experience
Work History
Medical Office Manager (Cardiology)
USAF/673rd Med Group
Anchorage, AK
02.2020 - 11.2021
- Coordinated clinical meetings, access to care conferences and staff meetings.
- Created document management system to reduce paper usage and improve accuracy of patient appointment tracking and in turn, scheduled over 1,000 patient appointments.
- Established workflow processes and improvements and monitored access to care standards for all beneficiaries.
- Is involved in direct healthcare coordination for Specialty Care, relaying preparatory instructions for patient appointments and maintaining patient documentation during/after patient appointments.
- Is in charge of verifying and revising patient demographic data and documenting current patient insurance data through AF form 2569.
- Relays patient updates to providers regarding their health status, submits requests for medication refills, also schedules/reschedules patient appointments and maintains the clinic's Referral bank to make the initial determination of whether or not a patient can be seen in clinic or needs to be referred to a different facility per the clinic's access to care.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Medical Office Manager (Pulmonology)
USAF/673rd Med Group
Anchorage, AK
02.2020 - 11.2021
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility (IDTF) guidelines. With all knowledge attained while working clinic, a total of two new members were trained fully in a week's time and were able to mirror the Office Manager's responsibilities completely.
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Created document management system to reduce paper usage and improve accuracy of tracking.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of person and all other staff members.
- Is involved in direct healthcare coordination for Specialty Care patients. Has scheduled over 1,000 patients during time spent in clinic.
- Is in charge of verifying and revising patient demographic data and a patient's current insurance at the time of patient appointments via AF 2569.
- Has worked within the Joint Base Elmendorf Richardson's Pulmonary clinic as the Office Manager and Healthcare coordinator. This position includes relaying patient updates to providers regarding their health status, submitting requests for medication refills and also scheduling/rescheduling patient appointments.
- Assessed processes and procedures, complying with OS and DHA guidance.
Neurology Office Manager
USAF/673rd Med Group
Anchorage, AK
11.2021 - Current
- Identified issues regarding booking guidelines, analyzed access to care numbers and maintained availability of appointment slots for a total of two Neurologists.
- Maintains a Provider "All Call" schedule for both providers to accurately display when a provider is covering for Emergency/Acute Neurologic cases.
- Maintains an ICE Manager role for the clinic. In turn, this program acts a gateway for both patients and the Neurology Patient Advocate and staff to document complaints and kudos that the clinic has accumulated.
- Has taught a total of three new members HIPPA policies, scheduling procedures and demographic/insurance verification and revision processes.
- Has scheduled a total of over 500 patients since becoming the clinic's Office Manager.
- Is in charge of maintaining/creating patient charts for all appointments.
- Is in charge of deferring/accepting referrals from all facilities based on access to care standards and booking guidelines.
Outpatient Medical Records Technician
USAF/673rd Med Group
Anchorage, AK
04.2019 - 02.2020
- Identified new methods to optimize medical records management.
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- In charge of scanning medical documentation, maintaining electronic and hard copy medical records, mailing out/taking inventory of hard copy medical records for PCS and special assignments.
- Scanned over 700 separate pieces of documentation into patients' electronic profiles.
- Inventoried over 600 hard copy medical records within Joint Base Elmendorf Richardson's Outpatient Medical Records Department.
- Mailed out over 300 hard copy medical records across the USAF for PCS purposes.
Education
High School Diploma -
Stadium
Tacoma, WA06.2018
Skills
- Scheduling
- Policy and procedure modification
- Workflow planning
- Staff Management
- Documentation and control
- Multitasking Abilities
- Analytical and Critical Thinking
- Decision Making
- Active Listening
- Prioritization of time
- Communication
Timeline
Neurology Office Manager
USAF/673rd Med Group
11.2021 - Current
Medical Office Manager (Cardiology)
USAF/673rd Med Group
02.2020 - 11.2021
Medical Office Manager (Pulmonology)
USAF/673rd Med Group
02.2020 - 11.2021
Outpatient Medical Records Technician
USAF/673rd Med Group
04.2019 - 02.2020
High School Diploma -
Stadium
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