Nickolas Foley
Columbus,GA
Summary
Dynamic Crew Trainer offering four years of progressive leadership experience. Accomplished professional with proven track record of planning and executing brand initiatives strategically designed to build awareness, increase sales and achieve competitive advantage. Demonstrated expertise as relationship builder and morale booster. Captioning Assistant with work history supporting communication for hearing-impaired and deaf communities by providing text captions. Carefully listened to audio to convert to written words using captioning software. Detailed when proofreading and editing information for precise results.
Overview
8
8
years of professional experience
Work History
Hamilton Relay Telecommunications
Columbus, GA
09.2021 - 10.2024
- Experience working both in an office, as well as working remotely.
- Upheld policies related to a WFH enviroment.
- Maintained strict compliance with government regulations, barring interference in conversations.
- Proofread automated captions and typed corrections.
- Worked quickly and accurately to meet productivity goals.
- Captioned broadcast productions by reviewing captions created by captioning software.
- Participated in training courses to enhance technical skills.
- Converted audio content manually into text captions for individuals with hearing loss.
- Repeated words into voice recognition software to produce text for captioned telephone.
- Transcribed exact wording for wide-ranging conversations.
- Used professional communication skills to deal with delays, call problems, and other technical issues.
Trainer
Arby's
Columbus, GA
03.2017 - 09.2021
- Trained newly hired top talent to fill key positions and maximize productivity.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Studied and practiced proper protocol and usage of chemicals to maintain cleanliness while upholding health code importance.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies, and security practices.
Education
High School Diploma -
Shaw High School
Columbus, GA11.2014
Skills
- Customer Service technique training
- Materials organization
- Brand building and awareness
- Competitive and consumer market analysis
- Time Management
- Strong listening talents
- Excellent spelling skills
- POS systems
- Issue resolution
- Customer assistance
- Speech Recognition
- 90 wpm Typing Speed
- Staff mentoring
- Proofreading and Editing
- Typing
- Accuracy Verification
- Transcript Proofreading
- Computerized Recording Equipment
- English Language Composition Rules
Hobbies
- Has an above-average understanding of both Hardware and Software in the consumer market, doing personal research in the best products to maintain a personal computer
- Amateur IT work
- Keeping a regular schedule of physical exercise
- Spends 4-5 days a week doing personal creative writing practice and typing tests
- Spent a few years in detail study of math-based tabletop board games
- Has read a large variety of both fiction and nonfictional novels and other works of literature
References
Pat Robinson - General Manager
Arby's
2627 Manchester Expy, Columbus, GA 31904
(706) 323-1520
Pat has been my boss for close to a year during the COVID-19 pandemic
Timeline
Hamilton Relay Telecommunications
09.2021 - 10.2024
Trainer
Arby's
03.2017 - 09.2021
High School Diploma -
Shaw High School
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