Senior Engineering Manager with extensive experience in large organizations, leading global engineering teams to implement enterprise solutions. Proficient in cloud technologies, multiple programming languages, and AI/ML, resulting in substantial cost savings and improved deployment efficiency. Skilled in mentoring engineers and spearheading strategic initiatives, promoting innovation and collaboration across diverse teams.
Hi, I’m
Nickolas Galloway
Coconut Creek,FL
Summary
Overview
11
years of professional experience
3
Certifications
Work History
ConnectWiseRemote, FL
Senior Manager, Software Engineering
08.2023 - Current
Job overview
- Led a global team of 15 engineers to deliver enterprise platform capabilities across product domains.
- Drove engineering strategy by collaborating with architects, distinguished engineers, and product leaders to establish technical vision.
- Oversaw integration of multiple products into ConnectWise platform, ensuring alignment of non-functional requirements across teams.
- Directed hiring, budgeting, and cost planning to facilitate organizational growth and support platform initiatives.
- Mentored senior, principal, and midlevel engineers to enhance technical decision-making and solution design.
- Resolved complex issues in real-time for MSP partners operating multi-million-dollar enterprises using the software.
- Integrated with various enterprise solutions including SalesForce, Digibee, and Pax8 to expand functionality.
GartnerRemote, FL
Manager, Software Engineering
06.2022 - 08.2023
Job overview
- Oversaw team of five engineers focusing on AI/ML enablement and software development.
- Drove AI/ML initiatives benefiting over 1,000 enterprise clients.
- Implemented GitOps with ArgoCD and Kubernetes, increasing reliability and compliance.
- Enhanced CI/CD pipelines, accelerating deployments by 60%.
- Reduced incident resolution time by 40% through modern observability tools.
- Designed Azure Data Factory pipelines to support ML workflows.
- Cut configuration drift by 80% using self-service Terraform pipelines.
- Facilitated cost reduction by modernizing legacy systems.
Ocean Spray CranberriesRemote, FL
Lead Software Engineer
10.2021 - 06.2022
Job overview
- Managed a team of 3 engineers dedicated to enterprise software and AI/ML enablement.
- Led predictive modeling initiatives using TensorFlow and AutoML, enhancing forecasting accuracy.
- Constructed Kafka pipelines, achieving a 50% reduction in resource costs.
- Enhanced cloud orchestration, resulting in 40% performance improvements.
- Redesigned global websites, boosting overall performance by 60%.
ISGBoca Raton, Florida
Senior Development Manager
06.2014 - 10.2021
Job overview
- Delivered over $70M in software implementations across large enterprises.
- Led team of 8 engineers to enhance project efficiency and collaboration.
- Achieved 70% cost reduction through successful cloud infrastructure migration.
- Transformed monolithic architecture to microservices, increasing scalability by 40%.
- Reduced deployment time by 50% through strategic architectural improvements.
- Facilitated technical discussions with AT&T, Verizon, and BestBuy for integration enhancements.
- Collaborated directly with auditor to secure PCI DSS certification within one year.
Education
Columbus State Community CollegeColumbus, Ohio, OH
Associate of Science from Computer Science
06-2008
University Overview
Skills
- Leadership
- C# / NET
- Go
- Python
- C
- Java
- Nodejs
- Bash, Git
- Kubernetes, Docker, Jenkins
- AWS, Azure, GCP
- SQL, NoSQL
- CloudFormation
- Azure DevOps
- ArgoCD
- Dynatrace, Prometheus, Grafana
- AI/ML
Certification
Harvard, CS50 Computer Science Certification
Timeline
Senior Manager, Software Engineering
ConnectWise
08.2023 - Current
Manager, Software Engineering
Gartner
06.2022 - 08.2023
Lead Software Engineer
Ocean Spray Cranberries
10.2021 - 06.2022
Senior Development Manager
ISG
06.2014 - 10.2021
Columbus State Community College
Associate of Science from Computer Science