Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nickolas Hefley

Goddard,KS

Summary

Dynamic Sales Manager with a proven track record at Wilson’s Appliance, excelling in solution selling and KPI analysis. Cultivated strong customer relationships, achieving sales goals and optimizing revenue. Empowered high-performing teams through effective training and strategic account development, driving significant profit margin increases while ensuring exceptional client satisfaction.

Overview

2020
2020
years of professional experience

Work History

Sales Manager

Wilson’s Appliance
  • Engaged in conventions to discuss potential sales avenues.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Master Contractor

VIP Delivery
03.2014 - 08.2019
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Hired and oversaw subcontractors to meet project needs.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Observed packing operations to verify conformance to specifications.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Landscape Architect

Creative Landscape
05.1991 - 11.2013
  • Created and implemented variety of landscaping designs based upon residential and commercial customer specifications and budget.
  • Worked closely with clients in materials and plantings selection and made suggestions on best options for environment.
  • Researched land ordinances and partnered with zoning officials to meet municipal zoning codes.
  • Created concept designs and estimated projects for residential and commercial customers.
  • Managed staff of Number landscapers by keeping projects on budget and ensuring completion on time.
  • Prepared documentation for various regulatory approvals.
  • Created and implemented variety of landscaping designs based on residential and commercial customer specifications, climate, location, and budget.
  • Mentored newly hired employees and contractors in landscaping tasks and equipment operation.
  • Provided follow-up appointments with clients to confirm finished projects met expectations.
  • Mentored newly hired employees and contractors in irrigation systems, shrubbery and horticulture.
  • Calculated volume take-off and cost estimates for small to large landscape, irrigation and hardscape projects.
  • Supervised team of Number employees on $Amount project for Number of months.
  • Attended interior and exterior landscape design shows and integrated new ideas into customer-approved designs.
  • Assisted contractors and land developers with technical questions regarding city landscape standards.
  • Identified existing plant material and edited landscape intuitively.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Provided professional services and support in a dynamic work environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

Basic - Computer Science

WSU
Wichita, KS
08.1992

Skills

  • KPI analysis
  • Solution selling
  • National account management
  • Key account development
  • Sales presentation
  • Sales team training
  • Strategic account development
  • Territory sales management
  • Sales operation
  • Project management
  • Excellent communication skills
  • Sales tracking
  • Revenue optimization
  • Empowers high-performing sales teams
  • Superb time management
  • Cold calling
  • Staff management
  • Performance coaching
  • Marketing strategy
  • Market research
  • Territory management
  • Data analysis
  • National accounts management
  • Lead database management
  • Team oversight
  • Sales reporting
  • Price quote preparation
  • Exceptional multi-tasker
  • Business planning
  • Vendor relationship management
  • New business development

Timeline

Master Contractor

VIP Delivery
03.2014 - 08.2019

Landscape Architect

Creative Landscape
05.1991 - 11.2013

Sales Manager

Wilson’s Appliance

Basic - Computer Science

WSU

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Nickolas Hefley