Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nickolas Jasper

Bunker Hill,IL

Summary

Professional technician with extensive experience in service management and technical support. Known for delivering high-quality solutions and maintaining operational efficiency. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Skilled in troubleshooting and customer service, valued for reliability and technical expertise.

Overview

14
14
years of professional experience

Work History

Lead Service Technician

Elite Shine Window Cleaning
06.2021 - Current
  • Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
  • Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Implemented safety protocols to minimize risks associated with servicing high-voltage areas or hazardous materials.
  • Maximized resource utilization by efficiently delegating tasks based on technician skill sets and availability.
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
  • Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
  • Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
  • Managed a team of technicians responsible for servicing a diverse range of services across multiple client sites.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Repaired and replaced worn and damaged components.
  • Explained estimates and determined service timelines to manage customer expectations.

Lead Service Technician

M&D Window Cleaning
09.2018 - 04.2021
  • Implemented safety protocols to minimize risks associated with servicing high-voltage electrical area or hazardous materials.
  • Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
  • Collaborated with multiple service teams to address large-scale projects, resulting in improved operational efficiency.
  • Supported continuous improvement efforts through participation in regular performance evaluations and feedback sessions.
  • Increased equipment uptime by performing timely and accurate maintenance on machinery.
  • Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.
  • Managed a team of technicians responsible for servicing a diverse range of services across multiple client sites.
  • Investigated customer complaints to identify cause of malfunctions.

Shift Leader

Jimmy John's Gourmet Sandwiches
02.2016 - 05.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Warehouse Order Picker

Unilever United States Inc.
03.2011 - 09.2013
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
  • Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
  • Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
  • Processed damaged or returned packages to maximize recoup of product.

Education

General Studies

Edwardsville High School
Edwardsville, IL
06-2010

Skills

  • Client support
  • Experienced with mechanical tools
  • Independent work capability
  • Height safety protocols
  • Efficient work order handling
  • Strong attention to detail
  • Adaptable to change
  • Timely and trustworthy
  • Effective problem-solving skills
  • Maintenance and repair

Timeline

Lead Service Technician

Elite Shine Window Cleaning
06.2021 - Current

Lead Service Technician

M&D Window Cleaning
09.2018 - 04.2021

Shift Leader

Jimmy John's Gourmet Sandwiches
02.2016 - 05.2018

Warehouse Order Picker

Unilever United States Inc.
03.2011 - 09.2013

General Studies

Edwardsville High School

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Nickolas Jasper