Nickolas King
Federal Way,WA
Summary
Proven track record in enhancing customer satisfaction and maintaining property standards, demonstrated across roles at Service Management Systems Inc. and others. Excelled in teamwork and safety awareness, achieving efficient, high-quality outcomes. Skilled in both janitorial duties and customer service, consistently prioritized safety and cleanliness to improve client experiences.
Overview
13
13
years of professional experience
Work History
Lot Porter
Service Management Systems Inc.
12.2022 - Current
- Followed safety protocols for personal, guest and automobile safety.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Removed safety hazards, soiled items, and trash from customer areas.
Cart Attendant
Fred Meyer
04.2019 - 10.2022
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
Sales Associate
Target
01.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Playroom Attendant
Fred Meyer
01.2015 - 12.2017
- Ensured safety of all children by consistently monitoring the playroom and addressing any potential hazards.
- Collaborated with fellow staff members to maintain a positive, nurturing atmosphere for every child.
- Provided exceptional customer service to parents, addressing questions or concerns regarding their child''s playroom experience.
- Strengthened communication skills by actively listening to both children''s needs and parent requests while providing appropriate responses.
- Assisted in developing creative programs to keep children engaged during their time in the playroom.
- Conducted regular inspections of toys and equipment to ensure they were safe and functional for use.
- Improved overall efficiency by maintaining accurate records of attendance, incident reports, and daily activity logs.
Housekeeper
Service Management Systems Inc.
07.2013 - 12.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Food Runner
Panera Bread
11.2011 - 07.2013
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High Scholl Diploma -
Thomas Jefferson High School
Auburn, WASkills
- Teamwork
- Basic automotive knowledge
- Maintaining property
- Property Maintenance
- Work independently
- Team communications
Timeline
Lot Porter
Service Management Systems Inc.
12.2022 - Current
Cart Attendant
Fred Meyer
04.2019 - 10.2022
Sales Associate
Target
01.2017 - 04.2019
Playroom Attendant
Fred Meyer
01.2015 - 12.2017
Housekeeper
Service Management Systems Inc.
07.2013 - 12.2014
Food Runner
Panera Bread
11.2011 - 07.2013
High Scholl Diploma -
Thomas Jefferson High School
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