Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Leadership Positions
Timeline
Generic

Nickolas Kyalla

Peoria,Arizona

Summary

Experienced Operator with a background in machine control, quality assurance, and safety protocol compliance. Strengths lie in problem-solving abilities, technical knowledge, and strong communication skills. Previous roles demonstrate positive impact through improved operational efficiency and consistent adherence to safety standards. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Naval Aircrewmen operator

United States Navy
05.2018 - 10.2021
  • Analytical skills-Gathering data from acoustic analysis to detect, identify, and track submarines
  • Working with others as a team to bring together collective knowledge from different positions in order to make sound tactical decisions
  • Can work well under stressful environments
  • Completed rigorous survival training
  • Water Survival training
  • Ensured that all materials used were up to standard and free from defects.
  • Conducted regular inspections of machinery to identify any potential issues or malfunctions.
  • Followed established safety procedures while operating machinery and working around hazardous materials.
  • Reported any discrepancies or abnormalities in the production process immediately to supervisor.

Server/Delivery driver

Streets of New York
05.2014 - 04.2018
  • Maintained high standards of customer satisfaction
  • Managed financial transactions efficiently.
  • Leading team initiatives
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Costumer Service Associate

Farmers Insurance
Phoenix, AZ
01.2022 - 02.2022
  • Enhanced customer support
  • Handling roadside calls
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisting costumers in filing Insurance claims
  • Answered phone calls from customers promptly and courteously.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Server

Sushi Roku - Katana - Boa Steakhouse Innovative Dining Group
Scottdale, AZ
04.2022 - 06.2023
  • Took orders from customers accurately and in a timely manner.
  • Provided excellent customer service to ensure satisfaction.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Education

High School diploma -

Boulder Creek High School
05.2012

Some College (No Degree) - History

Arizona State University
Tempe, AZ

Skills

  • Strong Team Collaboration
  • Proficient in Virtual and In-Person Communication
  • Customer Engagement Skills
  • Positive Professional Demeanor
  • Problem-Solving
  • Equipment Operation
  • Safety Compliance
  • Safe Food Handling
  • Food Running
  • Cash Handling
  • Dining customer service
  • High-volume dining
  • Food safety understanding
  • Menu Memorization

References

  • Jaime, Pinett, Professional, 602-400-7355
  • Mike, Prill, Professional, 602-705-3957
  • Chris, Cicogna, Personal, 623-337-2614

Accomplishments

  • Navy battle E ribbon
  • Honor Grad in A School
  • Jaguar Award

Certification

  • Licensed Insurance Adjuster
  • Water Survival School certificate
  • Food handlers
  • Arizona Title IV

Leadership Positions

  • Wrestling team captain: Boulder Creek High School (BCHS), Anthem, AZ
  • Trusted by players and coaches to assist newer players with understanding the game and their specific roles
  • Responsible for my actions on and off the mat with the understanding that my actions as a captain may influence public opinion of the team as a whole.

Timeline

Server

Sushi Roku - Katana - Boa Steakhouse Innovative Dining Group
04.2022 - 06.2023

Costumer Service Associate

Farmers Insurance
01.2022 - 02.2022

Naval Aircrewmen operator

United States Navy
05.2018 - 10.2021

Server/Delivery driver

Streets of New York
05.2014 - 04.2018

High School diploma -

Boulder Creek High School

Some College (No Degree) - History

Arizona State University

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Nickolas Kyalla