Nickolas Marinos
Johnson City,TN
Summary
I have dealt with customers hands on and assisted in selling as well as upselling to not only increase revenue, but also match the customer's needs in order to ensure they have the best possible experience. I have hands on with many products and an extremely diverse knowledge of all types of devices and promotions. I try to always stay ahead by looking into each of these as well as policy changes before my shift would start to ensure efficiency and do things right the first time. I have also dealt with customers to solve problems or issues that they may have. I love to find new ways to solve problems and find any solution possible to get a resolve quickly and effectively. I also have perfected deescalating agitated customers and calming them down to provide assistance and ensuring the experience is proper and formal. Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills. I work great with a team and always ensure everyone is working together effectively.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
T-Mobile
05.2022 - 10.2025
- Assisted customers with product selection, ensuring satisfaction and optimal service experience.
- Educated customers on device features, plans, and promotions to enhance understanding and engagement.
- Managed point-of-sale transactions efficiently, ensuring accuracy in payments and inventory tracking.
- Collaborated with team members to maintain store visual standards and merchandising displays.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and loyalty.
- Implemented upselling strategies to increase sales revenue while meeting customer needs effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases and locate items.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Recommended complementary purchases to customers, increasing revenue.
Crew Member
Firehouse Subs
01.2020 - 02.2021
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Prepared and assembled food items according to quality standards and health regulations.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Collaborated with team members to streamline workflows during peak hours, improving service speed.
- Trained new crew members on operational procedures and safety protocols for consistent performance.
- Monitored inventory levels, communicating needs to management for timely restocking of supplies.
- Assisted in managing cash register operations, ensuring accurate transactions and balanced cash drawers.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Was promoted to a Shift Leader where I managed the store by doing open and closing tasks and taking and ordering inventory to ensure stock was filled and ready for the week ahead.
Education
No Degree - Electrical Engineering
East Tennessee State University
Johnson City, TNSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Retail sales
- Product knowledge
- Relationship building
- Sales expertise
- Upselling strategies
- Attention to detail
Timeline
Retail Sales Associate
T-Mobile
05.2022 - 10.2025
Crew Member
Firehouse Subs
01.2020 - 02.2021
No Degree - Electrical Engineering
East Tennessee State University