Nickolas Mazzocchi
Sewell,NJ
Overview
3
3
years of professional experience
Work History
Shop Mechanic
Pat’s Towing
Deptford, NJ
10.2022 - 08.2024
- Collaborated with team members to diagnose complex mechanical issues and develop effective solutions.
- Demonstrated adaptability by quickly learning new techniques when faced with unfamiliar equipment or systems requiring specialized knowledge.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Enhanced customer satisfaction by providing timely and accurate repairs on various types of machinery.
- Removed worn or faulty components for replacement or repair.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
Retail Customer Service Representative
Comcast
Cherry Hill, NJ
11.2021 - 08.2024
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Monitored customer feedback and made adjustments to improve service quality.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Crosssold complementary items when appropriate, increasing overall transaction value and maximizing profits.
- Attended to customer complaints and processed product return or replacement requests.
- Assisted customers in making informed purchase choices and selecting products.
- Enhanced customer satisfaction by providing timely and accurate product information.
Education
Diploma - General Studies
Clearview Regional High School
Mullica Hill, NJ06.2021
Skills
- Customer Service
- Cleanliness and Organization
- Brake Systems
- Tire Services
- Fluid Exchanges
- Engine repair
- Diagnostics and troubleshooting
- Relationship Building
- Safety Procedures
- Adaptability to Change
- Battery Services
- Exhaust Systems
- Fuel systems
- Air conditioning systems
- Hydraulic systems
- Electrical Systems
- Vehicle repairs
- Mechanical Aptitude
- Attention to Detail
- Time Management
- Problem-solving abilities
- Multitasking
Timeline
Shop Mechanic
Pat’s Towing
10.2022 - 08.2024
Retail Customer Service Representative
Comcast
11.2021 - 08.2024
Diploma - General Studies
Clearview Regional High School