Nickolas Mckenzie
Hazel Green
Summary
Optimistic technical minded representative with over 10 years of work experience with 3 of those years being senior management experience. Core qualities include multi-tasking, troubleshooting, electrical experience, warehouse operations, and industrial equipment operation. Motivated to learn, grow and excel in all professional areas.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Internal Logistics Team Member
Toyota Motor Manufacturing
04.2024 - 08.2025
- Operated warehouse equipment to efficiently handle inventory and shipments.
- Maintained accurate records of stock levels using inventory management systems.
- Coordinated with team members to ensure timely order fulfillment and delivery schedules.
- Assisted in training new staff on safety protocols and operational procedures.
- Streamlined loading and unloading processes to enhance overall workflow efficiency.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Monitored performance of logistics operations to identify areas for improvement.
Amusement Manager
Dave & Buster's
12.2021 - 03.2024
- Senior Level Manager In charge of all aspects of Amusements in store including but not limited to Game uptime, Cleanliness of the Building and Midway/ Winners Circle, Upkeep of all AV and technical aspects of the store including TV's, Server Room, POS, Networking, Wire Management, Part inventory, Par Levels, Schedules, Training Regiments.
- Provide clear and precise direction to management and employees to ensure proper and efficient store operation.
- Managed Budgets and part order including Building R&M.
- Train employees and managers on various jobs and techniques to provide proper operation of day to day duties.
- Work closely with guests on a day to day basis and maintain a close relationship with all coworkers.
- Perform weekly inspections on all games and ensures proper operation of all aspects of midway.
- Held weekly meetings with upper management to provide updates and communication on various ongoing projects and parts/ equipment.
- Provides support to other stores in the company thought texts, emails, and sending parts, and in person visits for more involved or demanding tasks.
- Implemented new scheduling system, optimizing staff allocation during peak hours for efficiency.
Senior Game Technician
Dave & Buster's
03.2021 - 12.2021
- Worked Very Closely with Amusement Manager to gain advanced technical knowledge the inner working of arcade machines, wiring schematics, hand tools, power tools, and deeper knowledge of electrical and mechanical components. Learned how to make schedules for several departments within the store, learned how to order parts that were needed, engaged in meeting with management and provided clear and precise communication as to all technical aspects of the store (Midway, TV's, AV, Server Room, HVAC, ETC).
Game Technician
Dave & Buster's
08.2019 - 03.2021
- Performed routine maintenance on equipment to enhance lifespan and performance.
- Diagnosed and repaired gaming machines to ensure optimal functionality.
- Assisted in inventory management for spare parts and tools, ensuring consistent availability.
- Collaborated with team members to improve troubleshooting processes and reduce downtime.
- Trained new technicians on operating procedures and safety protocols for equipment handling.
- Provided customer support by resolving technical issues promptly and effectively.
- Implemented best practices for equipment maintenance, contributing to overall operational efficiency.
- Ensured a safe gaming environment by adhering to safety protocols during machine repair and maintenance activities.
- Assisted customers with gameplay questions, providing a high level of customer service while promoting a positive atmosphere within the gaming facility.
- Collaborated with management to identify opportunities for upgrading or replacing outdated gaming equipment, resulting in an enhanced user experience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Maintained accurate records of all maintenance, repair, and upgrade tasks to ensure proper tracking and follow-up when needed.
Server
Posey's Restaurant
01.2015 - 07.2019
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Coordinated food and beverage orders with kitchen staff to maintain efficient service flow.
- Assisted in training new servers on restaurant protocols and menu details.
- Managed multiple tables simultaneously while maintaining attention to detail and guest needs.
- Handled cash transactions accurately, balancing registers at shift end.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High school diploma -
Hazel Green High School
Hazel Green, AL05.2015
Skills
- Mechanical Knowledge
- Troubleshooting
- Technical Support
- POS
- Inventory Control
- Electrical experience
- Hand tools
- Power tools
- Schedule management
- Budgeting
Certification
- Food Handler Certification
- ServSafe
Timeline
Internal Logistics Team Member
Toyota Motor Manufacturing
04.2024 - 08.2025
Amusement Manager
Dave & Buster's
12.2021 - 03.2024
Senior Game Technician
Dave & Buster's
03.2021 - 12.2021
Game Technician
Dave & Buster's
08.2019 - 03.2021
Server
Posey's Restaurant
01.2015 - 07.2019
High school diploma -
Hazel Green High School