Nickolas Mckown
Parrish
Summary
Proven leader in sales and customer service, excelling in teamwork and problem-solving to drive results. At Verizon, spearheaded innovative strategies, boosting sales volume significantly. Known for exceptional customer service and multitasking strength, consistently achieving and exceeding targets through effective collaboration and innovative solutions.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Ups Store
10.2024 - 01.2026
- Provided training and mentorship to new staff on customer service protocols and systems.
- Implemented process improvements that enhanced response times and customer satisfaction scores.
- Developed comprehensive knowledge of product offerings to assist customers with informed decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Sales Associate
America's Super Pawn
01.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales
Verizon
09.2018 - 12.2023
- Spearheaded the implementation of innovative sales tools and technologies, enabling more targeted sales efforts.
- Streamlined sales processes for improved efficiency and increased sales volume.
- Increased boutique sales by effectively managing the sales team and implementing innovative marketing strategies.
- Increased team sales by developing and implementing effective sales strategies.
- Achieved top sales performance by consistently meeting and exceeding monthly sales targets.
- Developed and presented sales strategies to increase target market sales.
- Assisted sales team in pre-sales activities by providing expert advice on products'' warranties.
- Boosted sales performance by implementing strategic sales plans and targeting key accounts.
Store Manager
Salvation Army Family Store
07.2011 - 05.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
Metro Pcs
11.2009 - 04.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Bartender
Bellinis Martini Bar
06.2007 - 09.2009
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Sales Associate
Cingular Wireless
09.2005 - 04.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Manager
Beepers N Phones
06.2000 - 08.2005
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
High School Diploma -
Osceola Fundamental High School
Seminole, FL06.2000
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Exceptional customer service
- Customer service
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Ups Store
10.2024 - 01.2026
Sales Associate
America's Super Pawn
01.2024 - 06.2024
Sales
Verizon
09.2018 - 12.2023
Store Manager
Salvation Army Family Store
07.2011 - 05.2018
Sales Associate
Metro Pcs
11.2009 - 04.2011
Bartender
Bellinis Martini Bar
06.2007 - 09.2009
Sales Associate
Cingular Wireless
09.2005 - 04.2007
Sales Manager
Beepers N Phones
06.2000 - 08.2005
High School Diploma -
Osceola Fundamental High School