Nickolas Mortensen
Glendale,AZ
Summary
Hard-working and self-driven, versatile professional with a strong work ethic and meticulous attention to detail. Expertise lies in effectively managing workflow, developing schedules, and delegating tasks to meet objective needs. Proven ability to interpret and de-escalate behaviors, successfully managing over 40 employees across multiple locations simultaneously. Over 10 years of experience in customer service and care, consistently demonstrating a history of hard work and dependability. Enthusiastic about bringing talents to a new company and embracing exciting new opportunities.
Overview
11
11
years of professional experience
Work History
Management/Bartender
East Coast Saloons
02.2014 - Current
- Coordinated staff schedules and ensured comprehensive training for employees while maintaining client support responsibilities.
- Provided courteous customer service while maintaining cleanliness of tables.
- Facilitated quick and precise transfer of food and drinks to customers.
- Ensured safety of restaurant, bar staff and patrons.
- Skilled in crowd control and de-escalation techniques.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Built relationships with vendors to manage orders and negotiate costs.
Group Home Manager
Mi Casa Su Casa LLC.
01.2017 - 02.2022
- Coordinated activities directly with youth and disabled persons across multiple environments.
- Tailored transportation plans to meet specific needs of each client.
- Facilitated one-on-one support to help clients manage triggering moments.
- Oversaw staffing logistics and maintained client support responsibilities.
- Maintain comprehensive records of incidents and updates on client communications.
Education
High School Diploma -
Premier High School
Phoenix, AZ05.2011
Skills
- Management experience
- Strategy implementation
- Crisis management
- Attentive customer service
- Quality assurance
- Escalation management
- Multitasking
- Professional and courteous
- Team leadership
- Process improvement
- Work Planning and Prioritization
Timeline
Group Home Manager
Mi Casa Su Casa LLC.
01.2017 - 02.2022
Management/Bartender
East Coast Saloons
02.2014 - Current
High School Diploma -
Premier High School
Similar Profiles
Joseph TrinidadJoseph Trinidad
Yard Jockey at East Coast West Coast LO LLC (formerly Gilbert)Yard Jockey at East Coast West Coast LO LLC (formerly Gilbert)
Gaafar MahmoudGaafar Mahmoud
Real Estate Broker at Freelancer (Beauty Saloons )Real Estate Broker at Freelancer (Beauty Saloons )
Christopher BolinChristopher Bolin
Owner Operator at East Coast Plumbing and RenovationOwner Operator at East Coast Plumbing and Renovation