Nickolas Noriega
La Mirada,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team training, notably at Raising Canes. Excelled in maintaining high standards of service, achieving significant improvements in customer satisfaction. Skilled in POS systems and effective communication, adept at fostering positive guest experiences and streamlining operations. Demonstrates strong leadership and problem-solving abilities, committed to excellence and continuous learning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Trainer
Raising Canes
La Habra, CA
10.2023 - Current
- Provided excellent customer service to maintain a positive atmosphere for guests.
- I greeted customers upon arrival, provided menus, and answered questions regarding menu items.
- Adhered to health department regulations regarding food handling procedures.
- Kept the restaurant lobby, front counter, and restrooms neat and clean throughout the shift.
- Processed payments on the cash register counted back bills and change to patrons.
- Coordinated with management to identify training needs and opportunities.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Receiving and stocking new merchandise, checking stock levels, rotating products, and identifying low inventory items.
- Operating the cash register, processing payments (cash, credit, debit), handling returns and exchanges, and verifying customer identification when necessary.
- Maintaining a clean and organized store environment by tidying shelves, dusting, sweeping floors, and organizing displays.
- Verifying product prices, and ensuring accurate labeling.
- Adhering to company policies regarding sales procedures, cash handling, and loss prevention.
- Excellent customer service skills.
- Ability to operate a cash register and POS system.
- Basic math skills for accurate calculations.
- Attention to detail for inventory management and product placement.
- Ability to lift and move merchandise. (Up to 50 to 60 pounds)
- Ability to work independently and as part of a team.
- Packed products into designated boxes, taking care to protect items from damage or shifting during work time hours.
- Replenished items to maintain stock availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Crew Member
McDonald's
Santa Fe Springs, CA
05.2021 - 06.2023
- Organized and restocked supplies to support operations and team productivity
- Kept restaurant lobby, front counter, and restrooms neat and clean throughout shift
- Wiped down tables and equipment, and swept and refilled stock
- Stocked shelves and cases with new or transferred items
- Assisted management with inventory control and stock ordering
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short
- Served food quickly for positive guest experiences
Cafeteria Worker
La Mirada Highschool
La Mirada, CA
04.2019 - 02.2021
- Effectively multitasked within a fast-paced environment
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Made friendly conversations with customers to provide an enjoyable experience
- Participated in ongoing training to enhance job skills and knowledge
- Resolved guest complaints to maintain complete customer satisfaction
Education
Association Of Arts - Business Administration
Rio Hondo College
Whitter, CA01.2026
High School Diploma -
Opportunities For Learning
Bellflower, CA06.2023
Skills
- Equipment maintenance
- Customer service
- Clear communication
- Heavy lifting
- Quality Control Checks
- Supplies monitoring and restocking
- Inventory counts
- Attention to Detail
- Time Management and Prioritization
- Stocking and replenishing
- Multitasking and organization
- Employee training
- Product knowledge
- Staff education and training
- Food safety understanding
- POS system instruction
- Safe food handling
- Team building
- Problem-solving
- Product restocking
- Workplace cleanliness
- Stock organization
- Order fulfillment
- Dependable and reliable
- Loading and unloading
- Labeling accuracy
- Friendly and personable
- Willing to learn
- Energetic and outgoing
- Physical stamina
Certification
- Certificate Of Training: California Food Handlers Course, 10/11/23, 10/11/26
- Enthusiastic Learner Certificate, 05/25/23
Languages
English
Professional
Timeline
Crew Trainer
Raising Canes
10.2023 - Current
Crew Member
McDonald's
05.2021 - 06.2023
Cafeteria Worker
La Mirada Highschool
04.2019 - 02.2021
Association Of Arts - Business Administration
Rio Hondo College
High School Diploma -
Opportunities For Learning
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