Technology
Nickolas Ramirez
Elyria,OH
Fall seven times; stand up eight.
Japanese proverb
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sheetz Team Member
Sheetz
09.2023 - Current
- Welcome customers to stores with top-tier customer service.
- Make magic happen by serving up quality food and beverages made to exact customer specifications in safe, fast and friendly manner.
- Manage 15-20 transactions per day at check-out, while keeping watch on appropriate sales of restricted products
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Evaluated customer needs and feedback to drive product and service improvements.
- Learned all required tasks quickly to maximize performance.
Package Delivery Driver
Amazon DSP
02.2021 - 09.2023
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Inspected load security and checked for damages.
- Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Lifted, lowered, and carried packages typically weighing 50 pounds throughout regular course of delivery.
Package Delivery Driver
AMAZON FLEX
06.2020 - 02.2021
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
- Lifted, lowered, and carried packages typically weighing 5-30 pounds throughout regular course of delivery.
Merchandising Specialist
BEST BUY
06.2019 - 11.2020
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Updated pricing and signage to complete product displays and educate customers.
- Boosted team performance through training sessions on visual merchandising techniques and best practices.
- Maintained product inventory and reordered items.
- Conducted regular store audits to ensure adherence to company policies and maintain high standards of presentation.
- Directed construction of product displays, following corporate planograms, promotions, and seasonal trends.
- Inspected merchandise for quality and arranged proper display location on floor.
- Increased efficiency in stocking shelves by developing an organized system for merchandise handling during peak business hours.
Instacart Shopper
Instacart
07.2019 - 06.2020
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Utilized Instacart app proficiently for order tracking, updates, and communication with customers.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Maintained high levels of accuracy in fulfilling orders, ensuring positive customer experience.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Retail Staff
Gamestop
06.2018 - 07.2019
- Listened to customer needs and desires to identify and recommend optimal products.
- Improved store sales through effective product merchandising and display arrangements.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted customers in making informed purchasing decisions by offering knowledgeable advice on products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Carter's
05.2017 - 06.2018
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Diploma -
01.2018
HIGH SCHOOL DIPLOMA -
05.2017
Skills
- Inventory and Stocking
- Teamwork Skills
- Customer Service
- Friendly, Positive Attitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
On-SiteImportant To Me
Flexible work hoursWork-life balanceCompany CultureCareer advancementInterests
Photography
Content Creation
Timeline
Sheetz Team Member - Sheetz
09.2023 - Current
Package Delivery Driver - Amazon DSP
02.2021 - 09.2023
Package Delivery Driver - AMAZON FLEX
06.2020 - 02.2021
Instacart Shopper - Instacart
07.2019 - 06.2020
Merchandising Specialist - BEST BUY
06.2019 - 11.2020
Retail Staff - Gamestop
06.2018 - 07.2019
Sales Associate - Carter's
05.2017 - 06.2018
CUYAHOGA COMMUNITY COLLEGE (ADVANCE TECHNOLOGY ACADEMY) - Diploma,
LIFE SKILLS HIGH SCHOOL - HIGH SCHOOL DIPLOMA,