Nickolas Ross
Eden Prairie,MN
Summary
Results-oriented Regional Property Manager with over 2 years of experience overseeing multi-site residential apartment communities. Proven track record in optimizing property performance, maximizing revenue, and enhancing tenant satisfaction. Expertise in lease negotiations, budget management, and implementing strategic property management plans. Adapt at cultivating and leading high-performing teams across multi-site property portfolios. Recognized for fostering a collaborative and inclusive work environment, resulting in enhanced team morale, productivity, and retention. Adept at problem-solving and driving operational efficiencies to achieve organizational goals. Dedicated to delivering exceptional service and driving profitability across diverse property portfolios. Well versed in capital projects and interior renovations.
Overview
5
5
years of professional experience
Work History
Regional Manager
MNS Partners
01.2022 - 02.2024
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Developed strong relationships with key stakeholders, ensuring continued business success.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Conducted regular audits of properties, procedures, and ensured compliance with industry regulations and company policies.
- Handled escalated resident complaints.
- Oversaw the timely completion of work orders including make readies of newly vacated apartment homes.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Evaluated vendor contracts and negotiated favorable terms to reduce costs without compromising quality or service levels.
- Managed multiple renovation projects across portfolio.
- Managed market rate and tax credit/section 8 properties.
- Managed over 1,500 units and 30 employees.
- Led weekly meetings with onsite staff to review progress, address challenges and drive timely task completion.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Lead teams through disposition and due diligence of new properties.
- Was involved with weekly ownership calls and conducted property tours with the onsite team when ownership/investors were present.
Property Manager
Bridge Property Management
04.2020 - 12.2021
- Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Implemented resident retention programs, fostering a sense of community through social events and timely communication.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Oversaw capital projects and full interior renovations of newly vacated apartment homes.
- Conducted ownership tours of the property and prepared ownership reports and presented them monthly.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Property Manager
Bridge Property Management
10.2019 - 04.2020
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled eviction proceedings and maintained the upmost organization with delinquent accounts to be able to forecast vacancy and begin pre-leasing.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Escalated major issues to property manager for immediate remediation.
Leasing Agent
Bridge Property Management
06.2019 - 10.2019
- Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable fair housing laws and state and local guidelines.
- Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ01.2025
High School Diploma -
LaSalle-Peru Township High School
La Salle, IL05.2019
Skills
- Yardi
- Entrata
- CRM
- Rent Cafe
- Performance Management
- Sales and marketing strategies
- Business development and planning
- Asset Control
- Cost Reduction
- Staff Supervision
- Goals and performance
- Staff training and development
- Success in recruiting and managing existing team members
- Budget writing/financial reviews
- Renovations
- Market Rate, Tax Credit, Section 8
- Policies and Procedures
- Conflict Management
Accomplishments
- Won property of the year in 2019
- Won Regional Manager of the year in 2023
- Completed and executed 3 renovation scopes from start to finish
- Supervised team of up to 30 staff members
- Managed 1500+ units
Timeline
Regional Manager
MNS Partners
01.2022 - 02.2024
Property Manager
Bridge Property Management
04.2020 - 12.2021
Assistant Property Manager
Bridge Property Management
10.2019 - 04.2020
Leasing Agent
Bridge Property Management
06.2019 - 10.2019
Bachelor of Science - Healthcare Administration
Grand Canyon University
High School Diploma -
LaSalle-Peru Township High School
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