Nickolas Smith
Knoxville,Tennessee
Summary
Strong communicator with exceptional organizational and time management skills. Excels at efficiently handling multiple projects concurrently while meeting stringent deadlines. Excellent problem-solving abilities and capacity to think and act swiftly to identify innovative solutions.
Overview
10
10
years of professional experience
Work History
Web App Assistant
21st Mortgage
09.2019 - Current
- Communicate with customers via phone calls and email
- Collaborate effectively with team members to assure all goals are met
- Trouble shoot customer issues with website and other questions
- Effective and efficient data entry in multiple systems
- Assist with UI updates for website when needed.
- Assist customers with creating accounts, password resets, and document uploads on the website.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Assistant Warehouse Manager
UHS
05.2014 - 08.2019
- Supervised warehouse operations by managing employees during shifts.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Tracked production and quality control systems to proactively identify deficiencies.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Education
Bachelor's of Science in Information Systems Management -
University of Alabama Birmingham
04.2024
No Degree - Foundations of Software Testing And Validation
University of Leeds
08.2024
Skills
- Technical Troubleshooting
- Team Collaboration
- Project Coordination
- Support Services
- Data entry and auditing
- Operations Support
Affiliations
- The National Society of Leadership and Success
Timeline
Web App Assistant
21st Mortgage
09.2019 - Current
Assistant Warehouse Manager
UHS
05.2014 - 08.2019
Bachelor's of Science in Information Systems Management -
University of Alabama Birmingham
No Degree - Foundations of Software Testing And Validation
University of Leeds
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