Summary
Overview
Work History
Education
Skills
Timeline
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Nickolas Smith

Covington,WA

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in problem-solving and effective communication. Recognized for enhancing guest satisfaction and loyalty through exceptional service and adaptability. Skilled in managing high-volume transactions while maintaining a professional appearance and fostering positive relationships with diverse clientele.

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Diligent [Desired Position] with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.

Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.

Overview

10
10
years of professional experience

Work History

Door Host

Walmart
03.2024 - Current
  • Ensured smooth entry for patrons by effectively managing the waitlist and communicating with the floor staff.
  • Elevated customer engagement by promoting special offers, loyalty programs, and upcoming events during interactions at the door.
  • Provided exceptional customer service which led to an increase in repeat clientele and positive online reviews.
  • Ensured compliance with local laws and regulations related to alcohol consumption, identification checks, and safety protocols.
  • Enhanced guest experience by providing a warm welcome and efficient check-in process.
  • Demonstrated versatility and adaptability by adjusting to changes in venue policies or procedures with ease.
  • Upheld high standards of professionalism while interacting with diverse clientele in a fast-paced environment.
  • Increased guest satisfaction by promptly addressing their concerns or inquiries at the door.

Member Service Representative/Team Leader

Planet Fitness
08.2022 - 02.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Self Checkout Host

Walmart
04.2016 - 05.2022
  • Engaged with customers and offered assistance upon entry into store.
  • Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
  • Assisted customers with self-checkout machine operations.
  • Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
  • Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
  • Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
  • Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
  • Promoted a positive shopping experience, engaging with customers while they used the self-checkout machines to build rapport and offer assistance as needed.
  • Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.

Cashier

McDonald's
02.2015 - 07.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Kent Lake Highschool
Black Diamond, WA
06-2015

Skills

  • Versatile problem-solving
  • Professional appearance
  • Effective communication
  • Assertiveness
  • Basic security awareness
  • Strong interpersonal skills
  • Customer service
  • Team player
  • Problem-solving
  • Warm and friendly
  • Reliable and trustworthy
  • Time management
  • Flexible and adaptable

Timeline

Door Host

Walmart
03.2024 - Current

Member Service Representative/Team Leader

Planet Fitness
08.2022 - 02.2024

Self Checkout Host

Walmart
04.2016 - 05.2022

Cashier

McDonald's
02.2015 - 07.2015

Kent Lake Highschool