Nickolas Travis
Lowell,IN
Summary
Dynamic Operations Supervisor with a proven track record at FedEx Freight, excelling in team management and customer service. Adept at optimizing performance through effective task delegation and innovative problem-solving. Committed to enhancing operational efficiency and achieving business goals while fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
FedEx Freight
Chicago Heights, IL
01.2018 - Current
• To supervise all aspects of freight operations, ensuring efficient and timely delivery of packages while adhering to safety protocols and company policies. To oversee a team, manage workloads, and implement procedures to optimize performance and customer service. Worked directly with customers to resolve issues and ensure excellent customer experience.
Operations Manager
Guitar Center
Hobart, IN
11.2007 - 05.2019
• Responsible for the smooth and efficient running of the store's operations, including staffing, inventory management, and ensuring a positive customer experience. Playing a key role in achieving store goals and maintaining operational standards.
Education
High School Diploma -
Lowell High School
LowellSkills
Communication
Task Delegation
Team Management
Customer Service
Problem Solving
Sales Experience
Outside of the Box Thinking
Style Flexing
Accomplishments
• Multiple Bravo Zulus for customer service, delivering the purple promise, and putting in processes to improve efficiency.
Timeline
Operations Supervisor
FedEx Freight
01.2018 - Current
Operations Manager
Guitar Center
11.2007 - 05.2019
High School Diploma -
Lowell High School