Nickolas Waddell
Rocky Mount,Virginia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Tech Consultant
Target
07.2018 - Current
- Recommended technology upgrades to improve client security.
- Investigated system issues and implemented resolutions to reduce downtime.
- Installed system updates to address vulnerabilities and reduce security issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Senior Guest Advisor
GameStop
08.2016 - 07.2018
- Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
- Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Electrical Department Associate
Lowes Home Improvment
01.2016 - 08.2016
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Operated tools, equipment, and machinery according to safety standards.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Moved furniture and boxes using utility dolly and truck ramp.
Education
Bachelor of Science - Game Design
Full Sail University
Winter Park, FL10.2021
Skills
- Hardware Components
- Solutions-Focused Sales
- Cash Register Operations
- Team Member Development
- Internal Communications
- Cash Counting
- Client Relationship-Building
- Train Users
- Customer Service
- Customer Relationship Management
- Managing Multiple Tasks
- Quality Control
- Microsoft Word
- Microsoft Excel
Timeline
Tech Consultant
Target
07.2018 - Current
Senior Guest Advisor
GameStop
08.2016 - 07.2018
Electrical Department Associate
Lowes Home Improvment
01.2016 - 08.2016
Bachelor of Science - Game Design
Full Sail University
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