Nickolas Waddell
Roanoke,VA
Summary
Driven by a commitment to excellence, I leveraged my problem-solving and communication skills at Protos Security to enhance client satisfaction and streamline operations. A proven team player, my background includes negotiating vendor rates, significantly improving guests' experience at Target, and coaching staff at Gamestop, demonstrating exceptional customer service and organizational skills.
Overview
7
7
years of professional experience
Work History
Fulfillment Agent
Protos Security
10.2023 - Current
- Resolved client issues quickly and thoroughly.
- Handled and promptly resolved client complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Negotiated rates with potential vendors to maximize customer savings.
- Maintained high call quality standards by adhering to company guidelines and protocols.
Tech Consultant
Target
07.2019 - 09.2023
- Evaluated guest needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to guests to maintain and extend relationship for future business opportunities.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Handled guest inquiries and suggestions courteously and professionally.
- Answered constant flow of guest calls with minimal wait times.
- Resolved guest complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted other departments to maintain a great guest experience in-store
- Actively listened to guest, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new hires and assisted them with taking on new roles and responsibilities
- Assisted guests with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Senior Guest Advisor
Gamestop
02.2017 - 07.2019
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking situations.
- Streamlined check-in and check-out procedures for a more efficient guest experience.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Science - Game Design
Full Sail University
Winter Park, FL10.2021
High School Diploma -
North Stafford High School
Stafford, VA05.2013
Skills
Positive Attitude
Exceptional Customer Service and Care
Problem-Solving
Organizational Skills
Time Management
Task Prioritization
Goal Oriented
Clear Communication
Microsoft Office
Team Player
Timeline
Fulfillment Agent
Protos Security
10.2023 - Current
Tech Consultant
Target
07.2019 - 09.2023
Senior Guest Advisor
Gamestop
02.2017 - 07.2019
Bachelor of Science - Game Design
Full Sail University
High School Diploma -
North Stafford High School
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