Nickolas Wade
Monon,IN
Summary
Driven professional with a proven track record at Bob Rohrman Honda, adept in customer service and vehicle assessment. Excelled in multitasking and organization, consistently exceeding sales targets by leveraging strong work ethic and attention to detail. Skilled in computer applications and service recommendations, significantly enhancing customer satisfaction and team productivity.
Overview
5
5
years of professional experience
Work History
Service Adviser
Bob Rohrman Honda
08.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Supervisor
Life Essentials
05.2020 - 06.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Service Technician
Twin Laks Cdjr
05.2019 - 05.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Education
High School Diploma -
North White High School
Monon, IN06.2018
Skills
Customer Service
Computer Skills
Multitasking and Organization
Vehicle assessment
Strong Work Ethic
Listening Skills
Attention to Detail
Service Recommendations
working on my cars
i love working on my own cars and learning new aspects of the automotive feild
Timeline
Service Adviser
Bob Rohrman Honda
08.2022 - Current
Supervisor
Life Essentials
05.2020 - 06.2021
Service Technician
Twin Laks Cdjr
05.2019 - 05.2020
High School Diploma -
North White High School
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