Nickolas Wider
Orlando,Florida
Summary
Seasoned Implementation Consultant bringing 8 years' experience in consulting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
13
13
years of professional experience
Work History
HCM Implementation Consultant
ADP
10.2016 - Current
- Responsible for performing role of Account Manager and Consultant for ADPs Highest revenue clients
- Consistently Managing Projects and Status calls to provide updates, strategic planning, and resolutions on all service request and implementation projects
- Research and resolve complex issues for payroll, Human Resources, Banking, Tax, and Delivery.
- Managed implementation of custom programming, special calculations, coding, Pay Data entry and Reporting
- Coordinate Custom solutions for specific processing needs
- Demonstrate use of analytical and problem solving skills to provide wide variety of specialized services to clients.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Collaborated with HR departments to ensure seamless integration of new hires into payroll systems.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Streamlined project processes for enhanced efficiency and timely completion of implementation projects.
Technical Support Representative
Fiserv
12.2014 - 09.2016
- Support rep provides full operational needs to Financial Institutions that utilize Fiserv debit card processing services
- Support Rep provides first level phone and email support to areas such as Card Production & Processing, Settlement, Balancing, Reports, Database set-up, Client notifications and File Transmissions
- Support Rep also provides full support to Account Executives
- Support Rep resolves issues by research and working with other departments including in-house Account Processors.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted with updating technical support best practices for use by team.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
Fraud Claims Analyst
SunTrust Bank
06.2012 - 10.2014
- Analyst performs extensive research and analysis of accounts to help detect fraud trends and suspicious activity to defraud
- Analyst conducts phone interviews with internal and external clients to report fraudulent use of account information
- Analyst provides case resolution concerning Government regulated and non regulated claims
- Other functions including setting up check fraud, identity theft, wire fraud cases and handling fraud detection calls
- Analyst also handles card security calls, verifying transactions and unauthorized activity from client’s accounts and identifies and responds when necessary
- Analyst makes decisions using knowledge of policies, procedures, and regulations
- Analyst supports and promotes effective use of risk management practice and quality control to ensure that all risks are appropriately identified and mitigated.
Online Services Representative
SunTrust Bank
07.2011 - 06.2012
- Representative in this position takes inbound communications from clients via telephone
- Representative provides excellent customer service by active listening and identifying root causes of customer’s issues
- Representative identifies needs through probing techniques
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
Education
Certification - Automotive Technology
Mercedes Benz Elite Training Program
Universal Technical Institute and Custom Training Group, Fl08.2009
Certification - Automotive Technology
Universal Technical Institute
Orlando, Fl06.2006
High School Diploma -
West Orange High School
Winter Garden, FL05.1999
Skills
- Data Reconciliation
- Report Preparation
- Tax Compliance
- Payroll Processing
- Payroll Compliance
- Data imports
- Processing garnishments
- General ledger posting
- Software Implementation
- Data Migration
- Requirements Gathering
- Configuration Management
- Project scope assessment
- Technical Documentation and Reporting
- System Testing
- Requirements Analysis
- Technical Analysis
- On-Site Inspection
Timeline
HCM Implementation Consultant
ADP
10.2016 - Current
Technical Support Representative
Fiserv
12.2014 - 09.2016
Fraud Claims Analyst
SunTrust Bank
06.2012 - 10.2014
Online Services Representative
SunTrust Bank
07.2011 - 06.2012
Certification - Automotive Technology
Mercedes Benz Elite Training Program
Certification - Automotive Technology
Universal Technical Institute
High School Diploma -
West Orange High School
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