Summary
Overview
Work History
Education
Skills
Timeline
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NICKOLAS YATES

Alton,IL

Summary

Dedicated and detail-oriented Certified Field Specialist with experience in account management, sales, schedule maintenance, collections, and escalations. Seeking a remote customer service position where skills and expertise can contribute to providing excellent service from a home-based setting.

Overview

8
8
years of professional experience

Work History

Certified Field Specialist

Rottler Pest Solutions
06.2018 - Current
  • Traveled to site location for sample gathering and field evaluations
  • Analyzed customers' problems to diagnose faults and implement corrective measures
  • Prioritized work based on critical nature of customers' concerns and location groupings for maximum performance and optimal service standards
  • Read maps, manufacturer documentation and work orders to complete high-quality work on-schedule
  • Identified and reported safety and non-compliance issues according to OSHA and industry-specific standards
  • Inspected, maintained and repaired equipment at customer sites
  • Consulted with customers to understand current needs and advise on strategies for improving long-term equipment performance
  • Completed preventive and corrective maintenance on customer systems and components
  • Audited repairs to verify completeness and quality against company and safety requirements
  • Kept professional personal appearance and tidy vehicle to uphold company reputation
  • Assembled equipment and components at job sites to complete quick installations
  • Supervised maintenance and repair of power and pneumatic tools to maintain peak performance
  • Managed inventory of supplies and tools to stay ready for maintenance or repair needs
  • Resolved equipment issues quickly with troubleshooting and diagnosis
  • Responded to emergency calls by being on-call 24/7 and assembling emergency work crews
  • Logged completed work orders and updated pending status orders in company system
  • Studied and interpreted equipment manuals to perform specialized repairs or adjustments
  • Supported equipment longevity with regular cleaning and lubrication.

Bar Waiter

Morrison's Irish Pub
06.2016 - 06.2018
  • Arranged transportation for intoxicated customers
  • Calculated drink charges, processed payments and balanced cash tills at end of shift
  • Addressed and quickly resolved customer complaints to promote loyalty
  • Verified patrons' age by checking identification
  • Memorized craft cocktail menu and assisted in preparation of drinks during high-volume shifts
  • Explained drink specials and recommended beer and wine selections
  • Communicated with patrons to proactively assess needs, provide drink refills and answer questions
  • Monitored customer consumption and alerted bartenders of potential over-consumption
  • Used POS system to enter customer orders and print final bill
  • Recorded or memorized orders and followed-up with bar staff to promote timely service
  • Maintained high standards for cleaning and sanitization, implementing all required protocols
  • Greeted guests with enthusiasm and professionalism, acknowledging special guests and VIPs
  • Greeted all guests with smile and friendly welcome
  • Supported bar operations, including restocking, rotating beer kegs and sanitizing glassware.

Education

High School Diploma -

Jersey Community High School
Jerseyville, IL
05.2011

Skills

  • CUSTOMER SERVICE
  • ACCOUNT MANAGEMENT
  • SALES
  • SCHEDULE MAINTENANCE
  • COLLECTIONS
  • ESCALATION HANDLING
  • PEST CONTROL
  • GRAPH AND DATA ANALYSIS
  • CONFLICT RESOLUTION
  • ADAPTABILITY AND FLEXIBILITY

Timeline

Certified Field Specialist

Rottler Pest Solutions
06.2018 - Current

Bar Waiter

Morrison's Irish Pub
06.2016 - 06.2018

High School Diploma -

Jersey Community High School

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NICKOLAS YATES