NICKOLAS YATES
Alton,IL
Summary
Dedicated and detail-oriented Certified Field Specialist with experience in account management, sales, schedule maintenance, collections, and escalations. Seeking a remote customer service position where skills and expertise can contribute to providing excellent service from a home-based setting.
Overview
8
8
years of professional experience
Work History
Certified Field Specialist
Rottler Pest Solutions
Fairview Heights, Illinois
06.2018 - Current
- Traveled to site location for sample gathering and field evaluations
- Analyzed customers' problems to diagnose faults and implement corrective measures
- Prioritized work based on critical nature of customers' concerns and location groupings for maximum performance and optimal service standards
- Read maps, manufacturer documentation and work orders to complete high-quality work on-schedule
- Identified and reported safety and non-compliance issues according to OSHA and industry-specific standards
- Inspected, maintained and repaired equipment at customer sites
- Consulted with customers to understand current needs and advise on strategies for improving long-term equipment performance
- Completed preventive and corrective maintenance on customer systems and components
- Audited repairs to verify completeness and quality against company and safety requirements
- Kept professional personal appearance and tidy vehicle to uphold company reputation
- Assembled equipment and components at job sites to complete quick installations
- Supervised maintenance and repair of power and pneumatic tools to maintain peak performance
- Managed inventory of supplies and tools to stay ready for maintenance or repair needs
- Resolved equipment issues quickly with troubleshooting and diagnosis
- Responded to emergency calls by being on-call 24/7 and assembling emergency work crews
- Logged completed work orders and updated pending status orders in company system
- Studied and interpreted equipment manuals to perform specialized repairs or adjustments
- Supported equipment longevity with regular cleaning and lubrication.
Bar Waiter
Morrison's Irish Pub
Alton, Illinois
06.2016 - 06.2018
- Arranged transportation for intoxicated customers
- Calculated drink charges, processed payments and balanced cash tills at end of shift
- Addressed and quickly resolved customer complaints to promote loyalty
- Verified patrons' age by checking identification
- Memorized craft cocktail menu and assisted in preparation of drinks during high-volume shifts
- Explained drink specials and recommended beer and wine selections
- Communicated with patrons to proactively assess needs, provide drink refills and answer questions
- Monitored customer consumption and alerted bartenders of potential over-consumption
- Used POS system to enter customer orders and print final bill
- Recorded or memorized orders and followed-up with bar staff to promote timely service
- Maintained high standards for cleaning and sanitization, implementing all required protocols
- Greeted guests with enthusiasm and professionalism, acknowledging special guests and VIPs
- Greeted all guests with smile and friendly welcome
- Supported bar operations, including restocking, rotating beer kegs and sanitizing glassware.
Education
High School Diploma -
Jersey Community High School
Jerseyville, IL05.2011
Skills
- CUSTOMER SERVICE
- ACCOUNT MANAGEMENT
- SALES
- SCHEDULE MAINTENANCE
- COLLECTIONS
- ESCALATION HANDLING
- PEST CONTROL
- GRAPH AND DATA ANALYSIS
- CONFLICT RESOLUTION
- ADAPTABILITY AND FLEXIBILITY
Timeline
Certified Field Specialist
Rottler Pest Solutions
06.2018 - Current
Bar Waiter
Morrison's Irish Pub
06.2016 - 06.2018
High School Diploma -
Jersey Community High School