Nickolas Zanfardino

• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
• Delivered entrees and platters of food to patrons in support of wait staff.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Provided attentive service and proactively assessed guest needs.
• Engaged in suggestive selling and other sales techniques.

• Replaced empty kegs and soda syrups.
• Checked ID cards and verified bar guests were of legal age.
• Restocked ice, condiments, and snacks.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Delivered food to customers at bar and tables.
• Coordinated with servers and bartenders to maintain smooth operation of bar area.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to learn quickly and adapt to new situations.
• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked effectively in fast-paced environments.

Unloaded goods for the store on a weekly basis to ensure proper stocking of items necessary for customers

Assisted in designing the floor for appeal to customer with goods such as racks of clothing, sports equipment, and other athletic goods

Assisted in tagging goods and uploading stock for the stores quantity of items

• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Trained new kitchen staff on food safety, preparation and cooking techniques.
• Prepared and cooked meals according to recipes and customer specifications.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Verified proper portion sizes to consistently attain high food quality standards.

• Operated espresso machines and commercial coffee brewers to create beverages.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Tracked substitutions and informed customers of changes.