Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Nickolaus Cason

Jacksonville,Florida

Summary

Help created a site share point page

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Overview

9
9
years of professional experience

Work History

Security Officer

Metro One Loss Prevention Services
03.2025 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Roadside Assistance Technician

Florida Road Rangers
10.2023 - 06.2024
  • Managed inventory of tools and equipment within the service truck, maintaining optimal functionality for efficient roadside assistance operations.
  • Prevented potential future breakdowns with proactive maintenance recommendations based on vehicle assessment findings.
  • Increased company reputation by consistently receiving positive feedback from customers for exceptional service.
  • Conducted thorough assessments of vehicle issues, ensuring accurate diagnosis before performing repairs or initiating tow services.
  • Demonstrated versatility as a technician by successfully handling various makes and models of vehicles encountered during service calls.
  • Supported company goals by always prioritizing quality service over quantity of completed calls per shift.
  • Contributed to team effectiveness by sharing best practices and knowledge gained from experience with fellow technicians.
  • Reduced response times for service calls by efficiently navigating through various routes and traffic conditions.
  • Enhanced customer satisfaction by promptly responding to roadside assistance requests and providing timely solutions.
  • Maintained a high success rate in resolving vehicle issues on-site, minimizing the need for towing services.
  • Provided valuable input for improvements in operational processes that led to better results in call resolution rates.
  • KeyPressured work environment adaptability, swiftly shifting between multiple tasks without sacrificing attention to detail or customer satisfaction.
  • Collaborated with team members to ensure smooth coordination of services, optimizing overall efficiency.
  • Fostered strong working relationships with local towing companies to ensure efficient and reliable tow service for customers when needed.
  • Boosted customer loyalty through prompt communication and follow-up regarding ongoing or unresolved issues.
  • Improved customer trust in the company by demonstrating professionalism and expertise in handling diverse automotive problems.
  • Utilized advanced diagnostic tools to quickly identify and resolve complex automotive problems onsite.
  • Adhered to all safety protocols during roadside assistance tasks, ensuring both personal and customer wellbeing.
  • Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.
  • Participated in ongoing professional development, staying up-to-date with the latest advancements in automotive technology and roadside assistance best practices.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.

Corporate Security Lieutenant

Allied Universal / CitiBank
01.2021 - 10.2023
  • Shortly after starting at CitiBank’s regional location I joined the command & control team for security as a SECOM officer. It was my responsibility to observe and report incidents, manage lost items, conduct investigations and supervise and direct security officers. After only a few months in the role I was promoted to a supervisory position as a Lieutenant, where I conduct all of the above responsibilities while also running and managing personnel reports, overseeing fire drills and more.
  • Key Accomplishments:
  • Helped create a site security MS SharePoint to modernize document sharing for the team
  • Conducted an investigation and directed security officers as a result of a suspect breaking into vehicles leading to an arrest of the subject.

Laborer

US Navy MWR
01.2020 - 09.2020
  • As a contractor working for the Navy MWR I rented out recreational equipment to on base Navy personnel at NAS Jacksonville. We catered to large Navy events such as banquets, officer parties, MWR events, airshows and more. The most significant, special event was when we catered to a squadron’s homecoming with over 4,000 service personnel including food, games and other rec.

Housekeeping Air

US Navy Hospital
03.2019 - 10.2019
  • I was a custodial worker for the Naval Hospital at NAS Jacksonville. It was my responsibility to ensure the cleanliness of the location, specifically the orthopedic clinic and the emergency room. One of the many tools used to accomplish this was the use of industrial grade cleaning equipment, including heavy duty floor stripper, scrubbing machines and more.

Sales Associate & Door Greeter

Home Depot
01.2017 - 01.2019
  • As a Home Depot team member I assisted with helping customers locate items they were searching for, while ensuring the highest quality customer experience possible. At times even assisting customers with online orders and other technical matters. Originally starting as a company door greeter my highest priority was always being a welcoming face to for the customer on behalf of the company. Shortly after I moved into a more direct sales role as a sales associate where I assisted with ensuring normal operations at the location.
  • Key Responsibilities:
  • Assist loss prevention team members with access control and deterring theft of products
  • Helping the customer with any needs, including those not anticipated. This including the usage of heavy equipment to fill customer orders.
  • Connect customers with company services to benefit the company and customer. This including company cards, sub contracted services and more.

Sales Associate

At Home
08.2016 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High school diploma -

Nathan B. Forest
01.2015

Skills

  • MS Office Suite, Customer Service, Forklift (2yrs), Retail Sales, Communications, Driving, Windows Platform, iOS, Problem Solving, Critical Thinking, Teamwork & Attention to Detail

  • Firearms training
  • Surveillance
  • Operations management
  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • Detail-oriented
  • Superior customer service
  • Emergency response
  • Patrol operations
  • Complex Problem-solving
  • Security screenings
  • Conflict de-escalation
  • Conflict resolution techniques
  • Access control management
  • Electronic surveillance
  • Document management
  • Staff management
  • Dispatch
  • Investigation documentation
  • Weapons training
  • Arrest procedures
  • Background checks
  • Government security clearance
  • Active shooter training
  • Workplace violence prevention
  • Emergency evacuation procedures
  • Security systems
  • Defensive tactics training
  • Entrance control
  • Bomb threat procedures
  • Alarm monitoring
  • Shift work experience
  • First aid and CPR certified
  • Investigative skills
  • Fire safety training
  • Investigative tools
  • Surveillance expertise
  • Interior and exterior patrol
  • Access badge distribution
  • Premises patrol
  • Building lockdown coordination
  • Work ethic
  • Workplace safety
  • Patrolling
  • Verbal and written communication
  • Reliability
  • Punctuality
  • Security camera monitoring
  • Perimeter security
  • Security operations experience
  • English fluency
  • De-escalation techniques
  • Self-defense
  • Patrol techniques
  • ID verification
  • Reporting skills
  • First aid certified

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Build and manage security site sharepoint through effectively helping with different site task.

Languages

English
Full Professional

Timeline

Security Officer

Metro One Loss Prevention Services
03.2025 - Current

Roadside Assistance Technician

Florida Road Rangers
10.2023 - 06.2024

Corporate Security Lieutenant

Allied Universal / CitiBank
01.2021 - 10.2023

Laborer

US Navy MWR
01.2020 - 09.2020

Housekeeping Air

US Navy Hospital
03.2019 - 10.2019

Sales Associate & Door Greeter

Home Depot
01.2017 - 01.2019

Sales Associate

At Home
08.2016 - 12.2016

High school diploma -

Nathan B. Forest

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Nickolaus Cason