Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nickolay Kostin

Athol

Summary

Hardworking HVAC installer with expertise in ductwork and full system installation, and a proven track record of delivering exceptional customer service at Trademark Mechanical. Skilled in troubleshooting and new system installation, I excel in building relationships and solving problems efficiently, ensuring client satisfaction and operational excellence in every project. Knowledgeable Pest Control Technician promoting dynamic service to customers. Provided excellent service and account management while following legal and company protocols and procedures. Known for punctuality, resourcefulness, and amazing service. Dedicated employee with strengths in customer service, problem and task management, and significant hands-on experience.

Overview

5
5
years of professional experience

Work History

HVAC Installer

Trademark Mechanical
Hayden
06.2024 - Current
  • Installed HVAC systems following safety protocols and manufacturer guidelines.
  • Assisted in troubleshooting HVAC equipment to ensure proper functionality.
  • Delivered excellent customer service by addressing client questions and concerns.
  • Learned about various HVAC systems and installation techniques through hands-on training.
  • Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.

Car Wash Attendant

Quick Quack Car Wash
Sacramento
08.2023 - 04.2024
  • Provided excellent customer service during high-volume wash periods.
  • Operated car wash equipment to ensure efficient cleaning processes.
  • Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
  • Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
  • Participated in team meetings and contributed ideas for improving service.

Route Manager

Orkin Pest Control
West Sacramento
05.2022 - 01.2023
  • Managed daily and monthly route schedules to ensure timely service and customer satisfaction.
  • Investigated customer complaints regarding the quality of products or services received.
  • Monitored inventory levels in order to anticipate customer needs and adjust routes accordingly.
  • Connected with established accounts to offer additional services and solicit referrals.
  • Developed and maintained positive relationships with customers.
  • I utilized my correct knowledge of chemical use and application during services.
  • Addressed all issues and complaints during and outside of service times.

Service and Food Champion

Taco Bell
Elk Grove
09.2020 - 05.2021
  • Prepared food items according to company recipes and safety standards.
  • Provided excellent customer service in a fast-paced environment.
  • Managed inventory levels of food supplies and ingredients daily.
  • Collaborated with team to ensure timely service during busy shifts.
  • Handled cash transactions accurately at the register and ensured proper change.
  • Performed opening and closing duties such as setting up workstations, restocking supplies and cleaning equipment.

Education

EMT Certificate - EMT

Sacramento State
Sacramento, CA
03-2023

Electrical Certificate - Electrician

Intercoast
Sacramento, CA
10-2022

Skills

  • Ductwork installation
  • Duct cleaning
  • Installation expert
  • Soldering
  • Thermostat installation
  • Cooling systems
  • Electrical safety
  • Ventilation and air conditioning
  • New system installation
  • Sheet metal work
  • Rodent control
  • Pest control treatments
  • Service sales
  • Property assessment
  • Pest management techniques
  • Fumigation techniques
  • Time tracking
  • Insect identification
  • Chemical solutions
  • Pesticide applications
  • Bed bug extermination
  • Account management
  • Relationship building
  • Decision-making
  • Customer service and engagement
  • Problem solving
  • Schedule making
  • Teamwork
  • Communication
  • Working under stress

Languages

English
Full Professional
Russian
Full Professional

Timeline

HVAC Installer

Trademark Mechanical
06.2024 - Current

Car Wash Attendant

Quick Quack Car Wash
08.2023 - 04.2024

Route Manager

Orkin Pest Control
05.2022 - 01.2023

Service and Food Champion

Taco Bell
09.2020 - 05.2021

EMT Certificate - EMT

Sacramento State

Electrical Certificate - Electrician

Intercoast

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Nickolay Kostin