Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Special Recognition Award 2020
Languages
Timeline
Generic

Nickole Cook

Spring Valley,CA

Summary

Executive assistant who is skilled at multitasking and maintaining a strong attention to detail. Employees professionalism and Superior communication skills to meet client and Company needs. I am a highly focused and results-oriented Office Professional who successfully supports complex comment deadline-driven operations. Customer oriented and computer savvy. I am a determined and proactive assistant who works with a sense of urgency to anticipate the needs of senior-level Executives. Thrives in a fast-paced and dynamic environment. Authorized to work in the US for any employer

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Probation Aide

San Diego County Probation Department
07.2024 - Current
  • Compiles, computers, calculate and summarizes data following predefined guidelines. Records data and creates progressive data summaries using automated equipment.
  • Contact other agencies to verify, gather, exchange and update data. Coordinates requests and/or the exchange of information from other departments, community, private agencies and the public. Prepares written correspondence or responds verbally to routine inquiries.
  • Gathers and summarizes information and statistics on departmental operations. Assists professional staff with the administration of department. Scheduling on average upwards of 20 hearings a month.
  • Compiled statistical information for special reports.

Records Clerk

San Diego County Department of Probation
04.2019 - Feb2022
  • Working in reception, maintaining and creating records and providing authorized agencies information from files by telephone and or through written requests. Managed approximately 30 plus incoming calls per day.
  • Providing clients with contact information to assigned officers, and offices. Communicating in both English and Spanish daily in both written and verbal forms.
  • Confirming and updating most recent and pertinent information to maintain records. Opening and Closing files according to release dates. Working with various law enforcement agencies to maintain correct information. Training new employees on office processes and procedures.
  • Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.

Senior Office Assistant

San Diego County Department of Probation
Feb2022 - Jul2024
  • Perform first-line supervision over unit of twelve clerical/administrative support employees within probation department. Plans clerical/administrative support operations and makes assignments and work schedules. Supervises, trains, and evaluates the work staff. Reviews a variety of forms and records for accuracy, completeness and compliance with applicable statues. Provides courteous, high quality service to members of the public by personally responding to requests for service or appropriate referral.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Collaborated with cross-functional teams to streamline workflow processes, resulting in increased efficiency across departments.

Office Assistant Sub

La Mesa Spring Valley School District
09.2017 - 04.2019
  • Manage school office including but not limited to answering phones, sending e-mails, making phone calls, assisting students and parents with concerns that may arise.
  • Assist with tracking/inputting attendance. The job also includes filling, faxing and making copies. Maintain office procedures.
  • Managed approximately 30 incoming calls, emails and fax
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Administrative Manager/Receptionist

Stepping Higher Inc.
03.2017 - 04.2019
  • Manage reception area, including but not limited to greeting visitors and responding to approximately 20-30 telephone and in person inquires a day.
  • Working directly with the Director of Development to run company meetings.
  • Booking travel arrangements and coordinating business meeting for executives. Make copies, sent faxes and handled all incoming and outgoing correspondence.
  • Additional responsibilities included staffing and training new and existing volunteers in office procedures and protocols.

Administrative Assistant/Receptionist

Total Deliverance
08.2015 - 09.2016
  • Manage the receptionist area, including greeting visitors and responding to telephone and in-person request for information.
  • Design electronic file systems and maintain electronic and paper files. Maintain the front desk and reception area and neat and organized fashion.
  • Staffing and training volunteers, make copies, sent faxes, and handled all incoming and outgoing correspondence.
  • Created Power Point presentation used for business development. Organize files, develop spreadsheets, fax reports and scanned documents.

Executive Assistant

Stepping Higher Inc.
04.2013 - 08.2015
  • Work directly with director of development. Maintain and coordinate all administrative functions for Corporation. Plan travel arrangements for 2-3 executives and staff.
  • Drafted meeting agendas, supplied Advanced Materials and executed follow up for meetings and team conferences. Manage the receptionist area, including staffing and scheduling volunteers, greeting visitors and responding to telephone and import person request for information.
  • Designed electronic file systems and maintain electronic and paper files. Maintain the front desk and reception area in a neat and organized fashion.
  • Planning meetings and prepared conference rooms. Dispersed incoming mail to correct perceptions throughout the office. Make copies, send faxes and handled all incoming and outgoing correspondence.
  • Created PowerPoint presentation is used for business development. Organize files, develop spreadsheets, fax reports and scan documents. Maintain Daily Office operations and maintenance of equipment.

Education

CNA/ HHA -

San Diego Continuing Education
San Diego
03.2012

Medical Terminology

Sweetwater Continuing Education
National City, CA
03.

Skills

  • Microsoft Office (15 years)
  • Microsoft PowerPoint (15 years),
  • Excel (7 years),
  • Microsoft Publisher (7 years),
  • Microsoft Teams (6 years
  • )Data Entry,
  • Customer Service, Bilingual, Word, Front Desk
  • Experience working in various systems, SDLAW, PCMS, ARJIS, KRONOS

Accomplishments

I was awarded a Special Recognition award in 2020 for stepping and taking on additional tasks during the pandemic. Being willing to fill in the gap whenever needed

Certification

  • Adult and Pediatric First Aid/CPR
  • August 2017 to August 2019
  • Drivers License

Additional Information

Speaks, Reads and Writes in Spanish Fluently

Special Recognition Award 2020

I was nominated to receive the Special Recognition Award for taking on additional tasks during the pandemic with an exceptional attitude, learning and adapting to new positions and willingness to work outside the box.

Languages

Spanish
Native or Bilingual

Timeline

Probation Aide

San Diego County Probation Department
07.2024 - Current

Records Clerk

San Diego County Department of Probation
04.2019 - Feb2022

Office Assistant Sub

La Mesa Spring Valley School District
09.2017 - 04.2019

Administrative Manager/Receptionist

Stepping Higher Inc.
03.2017 - 04.2019

Administrative Assistant/Receptionist

Total Deliverance
08.2015 - 09.2016

Executive Assistant

Stepping Higher Inc.
04.2013 - 08.2015

Senior Office Assistant

San Diego County Department of Probation
Feb2022 - Jul2024

CNA/ HHA -

San Diego Continuing Education

Medical Terminology

Sweetwater Continuing Education

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