Nickole Galvan
Brookfield,WI
Summary
Seasoned Store Manager of Operations with proven leadership skills. Strong background in overseeing all aspects of store operations, ensuring smooth day-to-day functioning and maximizing profitability. Skilled at team management, inventory control, and customer service enhancement. Proven ability to make positive impact on business performance through strategic planning and execution.
Overview
8
8
years of professional experience
Work History
Store Manager of Operations
Burlington Coat Factory Warehouse
Milwaukee, WI
10.2023 - Current
- Recruited, trained, coached and mentored staff members in customer service skills.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Identified areas of improvement in store operations processes.
- Assisted customers in finding the products they needed quickly and efficiently.
- Created weekly schedules for staff members according to business needs.
- Organized promotional events such as special sales or discounts.
- Conducted monthly meetings with staff to discuss operational issues or changes.
Store Director
Kroger
Milwaukee, WI
01.2021 - 10.2023
- Created incentive programs for employees to encourage higher levels of productivity.
- Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
- Developed and implemented successful marketing campaigns to increase store sales.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Developed systems for tracking employee performance against key metrics such as sales goals or customer satisfaction ratings.
- Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
Human Resources Manager
Kroger
Milwaukee, WI
02.2016 - 01.2021
- Conducted background checks and reference checks of prospective employees.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Identified operational weaknesses to improve or innovate people, programs and processes.
Education
Associate of Arts - Criminal Justice
Bryant And Stratton College
Wauwatosa, WI06-2011
Skills
- Store maintenance
- Employee Scheduling
- Computer Skills
- Employee Training
- Recruitment and hiring
- Point of sale systems
Timeline
Store Manager of Operations
Burlington Coat Factory Warehouse
10.2023 - Current
Store Director
Kroger
01.2021 - 10.2023
Human Resources Manager
Kroger
02.2016 - 01.2021
Associate of Arts - Criminal Justice
Bryant And Stratton College
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