Nickole Johnson

Closely monitored dispatch board to triage and prioritize over thousands of daily calls.

• Maintained meticulous employee records to accurately track attendance and productivity.
• Evaluated and adjusted 9 city frequencies based on daily needs, available workers, traffic hazards, and weather conditions.
• Managed 20-30 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Managed conflict resolutions with employees, field units and other personnel to encourage professional relationships and promote respect.
• Maintained mandatory POST hour certifications.
• Continuous learning on updated policy and procedures.
• Instruct communications class at the regional Police Academy