Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
Intern
Nickole Nesby

Nickole Nesby

Duquesne,PA

Summary

Seasoned business leader well-versed in program management, budget administration and public relations. Talented organizer and project coordinator with a forward-thinking and flexible approach.

Overview

30
30
years of professional experience

Work History

Mayor

City Of Duquesne
01.2018 - 01.2022
  • Created surplus of $915K from negative $328K deficits
  • Attended public forums, events and informal meetings.
  • Appointed qualified candidates to positions such as chief of police.
  • Directed operations, planning and administration of city departments.
  • Signed contracts, ordinances and other official documentation to execute orders of office.
  • Used public gatherings, community events and direct relations to keep constituents happy and informed.
  • Kept up with news on daily basis to stay informed about local, regional, national and international events.
  • Developed and strengthened political partnerships to further agendas.
  • Drafted legislation and amendments, wrote government policies and established budgets.
  • Determined campaign strategies for media advertising, positions on issues and public appearances.
  • Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
  • Conducted head counts to help predict outcome of upcoming votes.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Obtained over $6 million dollars in funding for economic development over course four (4) years.
  • Analyzed trends to reduce financial risks associated with making investment and spending decisions
  • Negotiated final Mon Fayette Expressway financial plans
  • Implemented beginning phase of 15 million dollar infrastructure project to replace lead pipe lines
  • Lobbied for 30 million dollar economic development
  • Secured over 6 million in grant funding.

Frontline Manager

Internal Revenue Service (IRS)
09.2007 - 07.2015
    • Ranked 3rd in Pittsburgh Call site as, Increased productivity by 48%
    • Knowledgeable of, principles, practices and procedures
    • Knowledgeable of federal, state, county and local tax laws
    • Superb customer service skills
    • Offered hands-on assistance to taxpayers, assessing needs, and maintaining current knowledge of Internal Revenue Manual (IRM).
    • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
    • Created employee schedules to align coverage with forecasted demands.
    • Confirmed continual compliance with all applicable laws and regulations.
    • Established objectives to offer team members clear roadmap to help team members achieve overall goals.
    • Maintained positive taxpayer relations by addressing problems head-on and implementing successful corrective actions.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry taxpayers.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Defined clear targets and objectives and communicated to other team members.
    • Established performance goals for employees and provided feedback on methods for reaching those milestones.
    • Launched quality assurance practices for each phase of development

Field Representative/District Caseworker

United States House Of Representatives
05.1995 - 01.2004
  • Represented Congressman at local, national, and international meetings and conferences.
  • Oversaw expense allowances, ensuring that accounts are balanced at fiscal year end.
  • Evaluated structure, efficiency, activities, and performance of government agencies.
  • Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings, phone calls, and individual meetings.
  • Reviewed bills in committee and made recommendations about their future.
  • Maintained knowledge of relevant national and international current events.
  • Coached employees and trained on methods for handling various aspects of constituent service, complicated issues, and difficult customers.
  • Completed paperwork in full, on time and with high accuracy.
  • Kept orderly and accurate accounting records documentation.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Oversaw interns performance, corrected problems, and increased efficiency to maintain productivity targets.

Corporate Lockbox Clerk

PNC Bank
07.1992 - 05.1995
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Inspected account books and recorded transactions.
  • Entered figures using 10-key calculator to compute data quickly.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Education

No Degree - Personal Development

Northcentral University
Prescott, AZ
05.2022

Associate of Science - Accounting

Community College of Allegheny County
Pittsburgh, PA
05.2019

Master of Science - Non-Profit

Northcentral University
Prescott, AZ
05.2017

BBA - General Business

Northcentral University
Prescott, AZ
05.2016

Certificate in Accounting - Accounting

Community College of Allegheny
Pittsburgh, PA
12.2013

Bachelor of Arts - Business Administration

Thiel College
Greenville, PA
05.1992

Skills

  • Budget Administration
  • Board Oversight
  • Public Safety Oversight
  • Strategic Planning
  • Business Consulting
  • Innovative and Visionary
  • Program Management
  • Management Team Leadership
  • Administrative Operations
  • Community Relations
  • Adaptable and Flexible
  • Constituent Relations

Affiliations

  • Toastmasters
  • National Association for the Advancement of Colored People (NAACP), At Large Member
  • Blacks In Government (BIG)
  • Allegheny County Democratic Black Caucus, Vice-Chair
  • Allegheny County Democratic Committeewoman, Duquesne 3-2
  • Allegheny County Judge of Election
  • Take Action Advocacy Group (TAAG), Founding Member
  • Pittsburghers for Public Transit, Treasurer
  • National Association of Negro Women
  • National Treasury Employee Union (NTEU), Local 34

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Timeline

Mayor

City Of Duquesne
01.2018 - 01.2022

Frontline Manager

Internal Revenue Service (IRS)
09.2007 - 07.2015

Field Representative/District Caseworker

United States House Of Representatives
05.1995 - 01.2004

Corporate Lockbox Clerk

PNC Bank
07.1992 - 05.1995

No Degree - Personal Development

Northcentral University

Associate of Science - Accounting

Community College of Allegheny County

Master of Science - Non-Profit

Northcentral University

BBA - General Business

Northcentral University

Certificate in Accounting - Accounting

Community College of Allegheny

Bachelor of Arts - Business Administration

Thiel College

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Nickole Nesby