Nickole Olmos
City Of Los Angeles,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
4
4
years of professional experience
Work History
Store Manager
Starbucks
City of Los Angeles, CA
01.2022 - Current
- Managed inventory control, product launches per store volume.
- Trained new store managers with current guidelines & new store set up & floor assessments.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Designed current training plans that align with economical techniques .
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Evaluated Regions shrinkage cost due to annual maintenance ,providing feedback to District & Regional Teams.
Project Manager Team Leader
Hennes & Mauritz
Topanaga, CA
10.2020 - 01.2022
- Coordinated daily activity and flow of projects through multiple high volume departments to verify on-time product delivery for store openings.
- Pulled and developed teams providing team building exercises rolled out to numerous regions.
- Adhered to industry practices, company standards and safety protocols in work working with 3rd party auditors.
- Completed assignments ahead of deadline ensuring financial targets meet.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Worked along visual district members to enhance units on floor keeping merchandising guidelines impactful in 9 departments.
Department Manager
Hennes & Mauritz
Northridge, CA
10.2018 - 10.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Education
Associate of Arts - Business And Managerial Economics
California State University - Los Angeles
Los Angeles, CA04.2013
Skills
- Employee Training
- Department Oversight
- Workflow Schedules
- Price Negotiation
- Manager Coaching and Training
- Proper Staffing
- Merchandising Operations
- Originality and Creativity
Timeline
Store Manager
Starbucks
01.2022 - Current
Project Manager Team Leader
Hennes & Mauritz
10.2020 - 01.2022
Department Manager
Hennes & Mauritz
10.2018 - 10.2020
Associate of Arts - Business And Managerial Economics
California State University - Los Angeles
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