Nickole Ritz
Albuquerque
Summary
Customer-focused and results-driven professional with over 20 years of experience delivering exceptional service across diverse industries, including hospitality, retail, education, aviation, and administrative support. Recognized for a positive attitude and strong communication skills, along with the ability to build lasting relationships with customers and colleagues. Thrives in fast-paced environments while excelling at problem-solving and collaborating to achieve team goals. Highly organized and adaptable, consistently balancing multiple priorities with a commitment to excellence. Prepared to contribute outstanding customer service and professionalism to drive organizational success and enhance the customer experience.
Overview
19
19
years of professional experience
Work History
Substitute Teacher
Legacy Academy
Albuquerque, NM
07.2024 - Current
- Adapted to new environments and expectations on a short notice across multiple campuses and age groups
- Demonstrated strong customer service skills by addressing students needs resolving concerns, and ensuring a positive experience
- Managed groups of 20-30+ students while maintaining a calm, safe and structured environment
- Ensured safety protocols were followed and handled minor emergencies with professionalism
- Built rapport quickly with individuals from diverse backgrounds
Business Owner
Viva Skydive
Belen, NM
10.2023 - Current
- Managed company social media accounts, creating and scheduling engaging content to strengthen online presence and customer engagement.
- Created, updated, and maintained the company website using Squarespace, ensuring accurate and current content.
- Scheduled customer appointments and maintained organized, up-to-date customer account records.
- Provided professional customer service by communicating with clients via email and phone, addressing inquiries and coordinating appointments.
- Designed and developed marketing materials to support promotions, brand awareness, and customer outreach.
Middle School Teacher
Legacy Academy
Albuquerque, NM
08.2019 - 08.2020
- Utilized technology and computer applications to create engaging study guides, assessments, and instructional materials that supported student learning.
- Implemented effective classroom management strategies to foster a positive, structured learning environment and promote student understanding of classroom expectations.
- Demonstrated strong problem-solving and critical thinking skills by adapting instruction and resolving classroom challenges to support student success.
Flight Attendant
Delta Air Lines
Atlanta, GA
04.2014 - 12.2017
- Delivered exceptional customer service to customers while ensuring a safe, comfortable, and positive experience.
- Responded quickly and effectively to emergencies, medical situations, and passenger concerns while maintaining a calm and professional demeanor.
- Collaborated with flight crew members to ensure on-time departures, effective communication, and seamless service.
- Resolved passenger issues with professionalism, empathy, and sound judgment in a fast-paced environment..
- Adapted to changing schedules, conditions, and operational needs while maintaining excellent service standards.
Server
Kelly’s Brew Pub
Albuquerque, NM
03.2013 - 04.2014
- Delivered exceptional customer service by greeting guests, taking accurate food and beverage orders, and ensuring a positive dining experience.
- Maintained thorough knowledge of menu items, daily specials, and ingredients to provide recommendations and accommodate dietary preferences.
- Resolved customer concerns professionally and efficiently, ensuring high levels of guest satisfaction.
- Managed multiple tables simultaneously in a fast-paced environment while maintaining attention to detail and quality service.
- Built positive relationships with guests through friendly, attentive service, encouraging repeat business and customer loyalty.
Server
Buffalo Wild Wings
Albuquerque, NM
01.2011 - 03.2013
- Collaborated effectively with team members to ensure efficient restaurant operations during high-volume service periods.
- Delivered exceptional dining experiences by providing attentive, personalized service while working independently and collaborating with team members to ensure outstanding customer satisfaction.
- Demonstrated strong multitasking abilities by efficiently managing multiple tables and customer requests in a fast-paced, high-volume environment.
- Maintained a calm, professional demeanor under pressure, effectively prioritizing tasks and delivering excellent service during peak business hours.
Retail Associate
Hollister Co.
Albuquerque, NM
04.2007 - 05.2010
- Provided exceptional customer service by greeting customers, identifying their needs, and recommending products to create a positive shopping experience.
- Maintained store presentation by organizing merchandise, restocking inventory, and ensuring visual merchandising standards were consistently met.
- Collaborated with team members to achieve daily sales goals and deliver a seamless customer experience during high-volume periods.
- Assisted with inventory management, including receiving shipments, replenishing sales floor stock, and conducting merchandise recovery.
- Developed strong product knowledge to effectively communicate promotions, new arrivals, and company initiatives to customers.
- Demonstrated adaptability and professionalism in a fast-paced retail environment while balancing customer service, sales, and operational responsibilities.
Education
Bachelor of Arts - Psychology, Family Studies
University of New Mexico
Albuquerque, NM01.2013
Skills
- Effective communicator
- Meticulous in task execution
- Dependable team collaborator
- Supportive and detail-focused
Timeline
Substitute Teacher
Legacy Academy
07.2024 - Current
Business Owner
Viva Skydive
10.2023 - Current
Middle School Teacher
Legacy Academy
08.2019 - 08.2020
Flight Attendant
Delta Air Lines
04.2014 - 12.2017
Server
Kelly’s Brew Pub
03.2013 - 04.2014
Server
Buffalo Wild Wings
01.2011 - 03.2013
Retail Associate
Hollister Co.
04.2007 - 05.2010
Bachelor of Arts - Psychology, Family Studies
University of New Mexico
COMMUNITY ENGAGEMENT
- Bold Hope ministry, aided in the Dominican Republic creating a lasting change in the lives of families in need.
- Legacy Church, 2019, Present, Active serving member of the worship team, Active serving member of Legacy Students
- Loma Linda Community Center, 2012, Volunteered with after school program, Worked Closely with children who had special needs
- Kappa Kappa Gamma Women’s Fraternity, 2008, 2012, Various philanthropic and community service work
- Kappa Kappa Gamma Alumni Association, 2016, 2019, Serve as a mentor and advisor to collegiate women