Summary
Overview
Work History
Education
Skills
Timeline
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Nickole Robinson

Parkville,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Financial Analyst

Trowe Price
Owings, MD
01.2022 - Current
  • Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
  • Analyzed customer feedback to improve operations processes and increase customer satisfaction.
  • Conducted regular reviews of operational procedures to ensure compliance with company standards.
  • Identified areas of improvement in current operations systems and implemented changes accordingly.
  • Implemented new processes to streamline daily tasks, resulting in increased efficiency.
  • Reviewed financial documents and records to assess accuracy and compliance with applicable laws, regulations, and standards.
  • Identified discrepancies in financial data and recommended corrective actions to resolve them.
  • Analyzed trends in financial performance to identify areas for improvement.
  • Prepared detailed reports on financial status of clients' investments.
  • Developed strategies to improve efficiency of business operations and reduce costs.

Customer Service Representative

Social Security Administration, SSA
Baltimore, MD
08.2008 - 11.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Executive Assistant

Verizon Enterprise
Silver Spring, MD
09.1999 - 10.2008
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.

Education

Associate of Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
08.2018

High School Diploma -

Western High School
Baltimore, MD
06.1986

Skills

  • Process Planning
  • Experience in Leadership
  • Logistics Management
  • Quantitative Skills

Timeline

Financial Analyst

Trowe Price
01.2022 - Current

Customer Service Representative

Social Security Administration, SSA
08.2008 - 11.2021

Executive Assistant

Verizon Enterprise
09.1999 - 10.2008

Associate of Science - Business Administration And Management

Colorado Technical University

High School Diploma -

Western High School

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Nickole Robinson