Nickole Trevino
San Antonio
Summary
committing myself to each of my jobs and responsibilities, giving the best of myself. Focused and reliable at any job bringing high enthusiasm and extensive knowledge of my responsibilities. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Dedicated teacher provides students with safe and nurturing learning environment. Possesses excellent communication, interpersonal and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Assistant Administrator
The Pineapple School
06.2024 - Current
- Managed purchasing, stocking and organizing inventory.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Managed billing information monthly.
- Organized transition of classroom and new enrollment children.
- Maintained digital databases, physical files and area logs.
- Coordinated with human resources department to handle personnel databases.
Lead Teacher
The Pineapple School
04.2022 - 06.2024
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Incorporated multiple types of teaching strategies into classroom.
- Created a healthy and motivational environment with coworkers(am and pm assistants)
- Create bonds with children and made them feel safe and loved.
Beverage Server
Kickapoo Lucky Eagle Casino Hotel
06.2021 - 07.2022
- Prepared hot coffee and tea according to customer requests.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Assisted cashiers with processing customer payments and documenting orders.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing and ingredients.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Collected orders and relayed them to bartenders quickly and accurately.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for drinks served, balanced cash receipts and maintained accurate cash drawer.
- Kept track of event finances, initial deposits, due payments and final balances.
Sales Associate
Bath & Body Works
09.2019 - 07.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Food and Beverage Cashier
Krispy Kreme
08.2018 - 01.2020
- Engaged customers to help create superior food and beverage experience.
- Provided correct change to customers while following cash handling policies and procedures.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Inventoried par stock levels in coolers and racks.
- Performed cash and card transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Arts - Art
Southwest Texas Junior College
Uvalde, TXSkills
- Service-Oriented
- Transactions and Cash Handling
- High Energy and Stamina
- Workflow Coordination
- Decision Making
- Multitasking and Prioritization
- Special Requests and Substitutions
- Warm and Friendly
- Cool Under Pressure
- Upselling and Cross Selling
Timeline
Assistant Administrator
The Pineapple School
06.2024 - Current
Lead Teacher
The Pineapple School
04.2022 - 06.2024
Beverage Server
Kickapoo Lucky Eagle Casino Hotel
06.2021 - 07.2022
Sales Associate
Bath & Body Works
09.2019 - 07.2021
Food and Beverage Cashier
Krispy Kreme
08.2018 - 01.2020
Associate of Arts - Art
Southwest Texas Junior College
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