Nickole Wallace
Blythe,CA
Summary
I am a certified customer service representative who is organized, as well as an independent worker with
strong time-management skills.
Overview
26
26
years of professional experience
Work History
Sales Assistant
Victoria Secret
San Diego, California
10.2023 - Current
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Maintained cleanliness of the sales floor area at all times.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Associate
711 Gas Station
San Diego, CA
10.2023 - Current
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Assistant Store Manager
Rite Aide Pharmacy
Blythe, CA
05.2020 - 12.2022
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
Store Manager
Dollar General
Blythe, CA
07.2016 - 05.2020
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Sales Associate/Sales Lead
711
San Diego, CA
12.2015 - 05.2016
- Maintained cleanliness and presentation of stock room and production floor
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Operated a POS system to itemize and complete an average of 500 customer purchases
- Reported security and service incidents to management
- Greeted customers promptly
- Completed purchases using Point of Sale systems
- Trained new cashiers on procedures, customer service and sales techniques
- Processed customer returns
- Assisted on sales floor as needed to maintain service standards.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Checked store shelves and restocked products from inventory in back room.
- Scanned and bagged items and operated cash register to check out store patrons.
Telemarketer
Diamond Resorts International - San Diego
San Diego, California
07.2015 - 10.2015
- Managed customer calls effectively in complex, fast paced and challenged call center environment
- Managed high call volume with act and professionalism, Effectively managed high-volume of inbound and outbound customer calls.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Maintained and recorded customer information in database.
- Provided timely, courteous and knowledgeable responses to information requests.
- Provided timely, courteous and knowledgeable responses to information requests.
- Documented sales call data in company software.
- Made appointments with interested customers according to schedule availability.
Cashier
Boudins Bakery and Cafe
San Diego, Ca
05.1998 - 06.1999
- Greeted customers promptly
- Placed clean dishes, utensils, and cooking equipment in storage areas
- Prepared daily food items, and cooked simple foods and beverages
- Stocked service stations with items such as ice, napkins, and straws
- Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
- Provided excellent customer service
Skills
Quick learner
- Dedicated team player
- Honest, trustworthy and punctual
- On time and reliable
- Proficient in customer service
- Multi-tasking ability
- Friendly and helpful
- Fast and efficient service worker
- Adaptability
- Computer proficiency
- Good telephone etiquette
- POS System Expertise
- Team Leadership
- Problem-Solving
Timeline
Sales Assistant
Victoria Secret
10.2023 - Current
Sales Associate
711 Gas Station
10.2023 - Current
Assistant Store Manager
Rite Aide Pharmacy
05.2020 - 12.2022
Store Manager
Dollar General
07.2016 - 05.2020
Sales Associate/Sales Lead
711
12.2015 - 05.2016
Telemarketer
Diamond Resorts International - San Diego
07.2015 - 10.2015
Cashier
Boudins Bakery and Cafe
05.1998 - 06.1999
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