Nickole Wallace
Blythe,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Caregiver
IHSS - In Home Supportive Services
02.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Sales Assistant
Victoria's Secret
10.2023 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Organized in-store promotions to increase awareness of new product lines.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Assisted customers with prompt and polite support in-person and via telephone.
Lead Sales Associate
711 Gas Station
10.2023 - 01.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Developed and maintained knowledge of current sales and promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Assistant Store Manager
Rite-Aid Pharmacy
05.2020 - 12.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Store Manager
Dollar General
07.2017 - 05.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Associate
711 Gas Station
12.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Brookshire International Academy
San Diego, CA09.2016
Skills
Customer Service
POS Systems
Hiring and Training
Multitasking and Organization
Employee Scheduling
Store Opening and Closing
Team Leadership
Friendly and Positive
Cash Management
Staff Management
Timeline
Caregiver
IHSS - In Home Supportive Services
02.2024 - Current
Sales Assistant
Victoria's Secret
10.2023 - 01.2024
Lead Sales Associate
711 Gas Station
10.2023 - 01.2024
Assistant Store Manager
Rite-Aid Pharmacy
05.2020 - 12.2022
Store Manager
Dollar General
07.2017 - 05.2020
Sales Associate
711 Gas Station
12.2016 - 05.2017
High School Diploma -
Brookshire International Academy
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