Nickole Wright
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Coordinator/Dental Assistant/Insurance Claims Specialist
Woodland Family Dental
07.2023 - Current
- Assisted in coordination of front office duties, including customer service, patient scheduling and patient collections.
- Organized referrals to other dental specialists.
- Managed efficient and accurate processing of dental insurance claims and patient statements.
- Processed patient & insurance payments, accurately prepared dental insurance claims for submission with required x-rays and documentation.
- Entered and adjudicated insurance/patient payments. Disbursed amounts via check, electronic transfer or bank draft.
- Worked with patients to understand their dental needs and provide clear financial understanding and options to secure treatment acceptance.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Chairside assisted dentists during procedures on patients.
- Prepared rooms for patient treatment by preparing patients and procedure room with required instruments for dental procedure.
- Post dental procedure operatory sterilization including equipment (i.e. hand-pieces) and dental instrument sterilizing.
Office Manager, Patient/Insurance Coordinator
Matthew Gifford DDS PC
01.2010 - 07.2023
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
- Trained and mentored new team members on practice management systems.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with dental staff on patient schedules and room availability.
- Training of new assistants with chairside assisting, taking of x rays, sterilizing of dental instruments, sharing best practices, and ensuring consistent quality of service across the team. (3 of the assistants that I trained were hired with no previous dental experience)
- Ordering of all supplies for the practice.
- Diagnosed and resolved IT problems with our computers and dental software for 4 operatories.
- Successfully and profitably took charge in the day to day running of a dental practice for a year when our doctor passed away suddenly.
Education
Stanwood High School
Stanwood, WA06.1992
Skills
- Active Listening
- Professionalism
- Adaptability and Flexibility
- Attention to Detail
- HIPAA Compliance
- Medical Terminology
- Empathy and Compassion
- Decision Making
- Excellent Communication
- Strong Leadership
- Time Management
- Goal Setting
- Critical Thinking Skills
- Relationship Building
- Multitasking Ability
Certification
CPR
Timeline
Patient Coordinator/Dental Assistant/Insurance Claims Specialist
Woodland Family Dental
07.2023 - Current
Office Manager, Patient/Insurance Coordinator
Matthew Gifford DDS PC
01.2010 - 07.2023
Stanwood High School
CPR
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