Nickolette DeLoach
Chesapeake,VA
Summary
Reasonable Bodily Injury Claims Adjuster with high-level negotiation and persuasion skills to satisfy involved parties. Dependable and comfortable handling high volume of calls in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
Allstate Insurance Co
Chesapeake, VA
08.2021 - 09.2024
- Evaluated and processed bodily injury claims according to company guidelines.
- Assessed medical records and other relevant documents to determine the extent of injuries sustained.
- Investigated liability issues related to bodily injury claims.
- Analyzed data obtained from accident reports, witness statements, medical bills., in order to make appropriate decisions on claim resolution.
- Interacted with claimants, witnesses, attorneys and other parties involved in the claim process.
- Negotiated settlements with claimants or their representatives in accordance with state laws and insurance policies.
- Maintained detailed documentation regarding all activities related to each claim file.
- Reviewed medical bills for accuracy and appropriateness of services rendered.
- Provided timely updates to clients regarding status of claims being handled by the office.
- Participated in continuing education courses related to best practices in handling bodily injury claims.
- Collaborated with colleagues within the department to ensure that all deadlines were met.
- Developed strategies for resolving difficult cases quickly and efficiently.
Customer Service Representative
GEICO, Government Employees Insurance
Virginia Beach, VA
04.2015 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
Deli Clerk
Farm Fresh grocery store
Virginia Beach, VA
06.2008 - 04.2015
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
Education
Associate of Arts -
Mary Baldwin College
Staunton, VA05-2010
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA06-2006
Skills
- Settlement Negotiation
- Insurance policy coverage expertise
- Claims Investigation
- Policy Interpretation
- Claims Processing
- Claims file management processes
- Caseload Management
- Database Management
- Claims investigations
- Advanced computer skills
- Risk Assessment
- Negotiation
Certification
- FL non resident License for personal Property damages
Affiliations
- I do diamond painting art. Which takes alot of patience and doing the same movements or activities over and over , for a period of time.
Timeline
Bodily Injury Claims Adjuster
Allstate Insurance Co
08.2021 - 09.2024
Customer Service Representative
GEICO, Government Employees Insurance
04.2015 - 08.2021
Deli Clerk
Farm Fresh grocery store
06.2008 - 04.2015
Associate of Arts -
Mary Baldwin College
High School Diploma -
Frank W. Cox High School
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