Nickolous Hickerson
Summary
Motivated self-starter with a strong desire to succeed; seeks career-level position that will enable diligent, patient, and responsible employee to assist others and utilize skills to forward the mission of a progressive company.
Developed strong interpersonal and organizational skills in compassionate and detail-oriented environment. Excel at managing administrative tasks, coordinating services, and providing empathetic support. Looking to transition into new field, leveraging these transferrable skills to make meaningful impact.
Overview
17
17
years of professional experience
Work History
Apprentice
GOLDEN GATE FUNERAL HOME
01.2020 - 01.2025
- Supported bereaved families during difficult moments by offering emotional care throughout the entire process from service planning till after-service follow-up calls or visits.
- Assisted in embalming procedures under supervision to preserve bodies according to industry standards and family wishes.
- Contributed to a professional team atmosphere by maintaining strong communication with colleagues during all aspects of the funeral process.
- Worked closely with clergy members to plan and execute religious ceremonies as per family preferences, providing comfort during difficult times.
- Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
- Assisted families in making funeral arrangements by carefully explaining various service options and providing compassionate support.
- Facilitated viewings and visitations by preparing the deceased''s appearance according to family requests while adhering to safety guidelines.
- Managed inventory of caskets, urns, flowers, and other merchandise, ensuring availability of high-quality products for grieving families.
- Picked up deceased at private homes, hospitals and county morgues.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
Mortuary Attendant
Preferred Cremation & Burial
01.2012 - 12.2019
- Completed upkeep and labor tasks that Included, but were not limited to:
- - Answering the phone
- - Cleaning Mortuary
- - Removal of remains
- - Assisting in funerals & visitations
- - Drive upkeep funeral fleet
- - Assisting in bereavement care
Call Center Representative
The Harris Group
01.2015 - 12.2015
- My job responsibilities were to call and Recertify and enroll San Diego gas and electric customers into a program that would be able to discount their monthly bill I was required to meet a weekly quota
- I received multiple bonuses for meeting and going beyond my quota each week I was also voted most inspirational in the office
- Able to work hard and soft phone is also excellent customer service skills and problem-solving skills
Musician
Greater Trinity Baptist Church
01.2008 - 12.2015
- Prepare and play music for various services and events
- Which included, but were not limited to:
- - Learning various pieces of music
- - Traveling to various locations accompanying the choir
- - Arranging various rehearsals
- - Teaching Various pieces of music
- - Follow instructions from musical director
Education
Associate of Science - Funeral Directing & Embalming
Dallas Institute of Funeral Service
Dallas, TX06-2025
Musicians Institute of Hollywood Ca
Los Angeles, CA04.2014
Charter School Of San Diego
San Diego, CA06.2013
Skills
- Office administration
- Compassionate demeanor
- Professional appearance
- Cultural sensitivity
- Sales and marketing
- OSHA regulations
- Regulatory compliance
- MS word, excel, and outlook
- Problem-solving abilities
- Attention to detail
- Organizational skills
- Effective communication
Timeline
Apprentice
GOLDEN GATE FUNERAL HOME
01.2020 - 01.2025
Call Center Representative
The Harris Group
01.2015 - 12.2015
Mortuary Attendant
Preferred Cremation & Burial
01.2012 - 12.2019
Musician
Greater Trinity Baptist Church
01.2008 - 12.2015
Musicians Institute of Hollywood Ca
Charter School Of San Diego
Associate of Science - Funeral Directing & Embalming
Dallas Institute of Funeral Service
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