Summary
Work History
Education
Skills
Timeline
Generic

Nickosha Gillie

Shreveport,LA

Summary

Dynamic and results-driven professional with extensive experience at Holiday Inn Express Hotel Suites, excelling in customer service and guest relations. Proven problem-solver adept at enhancing guest satisfaction through effective communication and cash handling. Recognized for streamlining operations and fostering positive experiences, ensuring a welcoming environment for all visitors.

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Work History

Front Desk Agent

Holiday Inn Express Hotel Suites
  • Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
  • Assisted with reservations and inquiries using hotel management software for streamlined operations.
  • Provided information on hotel amenities and local attractions, improving guest experiences.
  • Coordinated with housekeeping to ensure timely room availability for incoming guests.

Housekeeper

Holiday Inn Express Hotel Suites
  • Maintained cleanliness and organization of guest rooms to enhance visitor satisfaction.
  • Inspected and replenished supplies in guest areas to ensure availability and comfort.
  • Operated cleaning equipment safely and efficiently to uphold hotel standards.
  • Assisted in training new staff on cleaning procedures and safety protocols.

Janitor

Red River Sanitors Inc.
  • Operated cleaning equipment to maintain cleanliness and safety across facilities.
  • Conducted routine inspections to identify maintenance needs and enhance cleanliness standards.
  • Collaborated with team members to execute daily cleaning schedules efficiently.
  • Implemented proper waste disposal methods to promote environmental sustainability.

Scanner

Ditto Apparel
  • Assisted in managing front office operations to ensure efficient guest check-in and check-out processes.
  • Supported team by maintaining organized records of reservations and guest inquiries.
  • Learned to handle customer complaints effectively, fostering positive guest experiences.
  • Collaborated with staff to streamline communication between departments for improved service delivery.

Front Office Manager

Holiday Inn Express Hotel Suites
2021 - 2023
  • Assisted in managing front office operations to ensure efficient guest check-in and check-out processes.
  • Supported team by maintaining organized records of reservations and guest inquiries.
  • Learned to handle customer complaints effectively, fostering positive guest experiences.
  • Collaborated with staff to streamline communication between departments for improved service delivery.

Education

High School Diploma -

Booker T Washington
Shreveport, LA

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling

Timeline

Front Desk Agent

Holiday Inn Express Hotel Suites

Housekeeper

Holiday Inn Express Hotel Suites

Janitor

Red River Sanitors Inc.

Scanner

Ditto Apparel

Front Office Manager

Holiday Inn Express Hotel Suites
2021 - 2023

High School Diploma -

Booker T Washington

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Nickosha Gillie