Nickolas Terry-Trapino

Professional Summary:

Motivated and dedicated restaurant manager with a strong desire to transition into the dynamic world of the hotel industry. Possessing 10 years of experience in the restaurant industry, including over three years of full-time managerial roles, I have developed a solid foundation in hospitality management and a deep understanding of operational excellence. My goal is to leverage my proven track record of hard work, commitment, and passion for continuous learning to contribute to a forward-thinking hotel organization and embark on a rewarding career journey.

Key Skills:

Leadership: Successfully led restaurant teams, fostering a positive work environment and motivating staff to achieve exceptional service standards. Skilled in managing and developing diverse teams, promoting collaboration and professional growth.

Operational Excellence: Demonstrated a strong focus on operational efficiency, implementing strategies to optimize workflow, enhance customer experience, and maximize profitability. Proficient in inventory management, cost control, and resource allocation.

Customer Service: Committed to delivering outstanding customer service, ensuring guest satisfaction and building long-term relationships. Skilled in handling guest inquiries, resolving issues promptly, and maintaining a warm and welcoming atmosphere.

Adaptability and Learning Agility: Thrive in fast-paced, evolving environments, readily adapting to new challenges and learning opportunities. Proactively seek out knowledge to enhance skills and stay ahead of industry trends.

Strategic Planning: Proficient in developing and executing strategic plans to achieve business objectives.

Communication and Interpersonal Skills: Strong communicator adept at building relationships with stakeholders, including team members, customers, vendors, and senior management. Excellent verbal and written skills facilitate effective collaboration and ensure clear and concise information flow.

Professional Accomplishments:

Successfully managed daily operations of a high-volume restaurant, consistently meeting and exceeding performance targets.

Implemented cost-saving measures, resulting in a 15% reduction in overall expenses while maintaining service quality.

Led a team of 20+ staff members, fostering a positive work environment and achieving a 30% increase in employee retention. While retaining a 18.8% labor average weekly.

Received multiple accolades for exceptional customer service and high guest satisfaction ratings.

Objective:

Seeking an opportunity within the hotel industry to leverage my extensive restaurant management experience and passion for excellence. Eager to contribute to a reputable hotel organization that values innovation, teamwork, and employee growth. With a proven track record of success, I am committed to embracing new challenges and driving superior performance in pursuit of personal and organizational success.