Nicholas Wroble
Howell,MI
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Baymont Inn and Suites Howell MI
10.2023 - 12.2025
- Managed a handwritten notebook with keys, each labeled with name, credit card number, and room number
- Performed routine maintenance and improvement within the hotel
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Created a new customer database by entering customer information into a database
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Company Online Management
VIC BOND SALES
10.2022 - 01.2023
- Company Overview: Managed the website for a company in the cosmetic and wellness industry
- Established personal connections with customers, exceeding customer service expectations
- Redesigned the website to create a more visually appealing, user-friendly experience
- Managed the website for a company in the cosmetic and wellness industry
OSL Mobile Retail Sales Associate
AT&T
02.2021 - 10.2022
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Trained store personnel on how to interact with customers, not just sell items
- Built rapport with clients by providing quality customer service and problem solving
- Trained store personnel on the company's products, services, customer service, and appreciation
Sales Associate
B2 Outlets
11.2020 - 01.2021
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
Retail Sales Manager
Sprint/Boost Mobile
02.2018 - 01.2020
- Established personal connections with customers, exceeding customer service expectations
- Established and maintained a professional network of contacts throughout the industry
- Uphold the highest standards of cleanliness and staff conduct
Paint Specialist
StealthCraft Boats
02.2015 - 01.2017
- Maintained a clean and safe work environment by following safety policies and procedures
- Provided constant customer service and support to management, colleagues, and clients
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the companies merchandise
- Delivered products on time and within budget
- Provided one-on-one assistance to clients on a daily basis to ensure proper treatment and care
Environmental Mediation and Laborer
ASI Environmental Technologies
01.2010 - 05.2013
- Installed an additional water filtration system
- Performed the majority of the work with minimal supervision
- Maintained equipment logs to ensure all repair work is accurately recorded
- Provided excellent customer service by being friendly, courteous, and helpful with customers and coworkers
- Created a complete parts inventory of the warehouse to ensure parts are always available
Machine Operator
Whitehall Industries
03.2007 - 12.2010
- Utilized new robotics machine to install and maintain new equipment and prepare the floor for other machines
- Installed and maintained the new machine to ensure proper operation and quality
- Ensured all product specifications were met
- Prepared floor for future projects and processed new customer orders
Education
Certificates -
West Shore Community College
Scottville, MIDiploma - General Studies
Ludington High School
Ludington, MI05.2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Relationship building
- Customer relationship management (CRM)
- Shift scheduling
- Budget control
- Key performance indicators
- Lead generation
- Goal setting
Certification
Hazardous Materials Safety Certification per 29 CFR 1910.120
Languages
Armenian
Full Professional
Timeline
Manager
Baymont Inn and Suites Howell MI
10.2023 - 12.2025
Company Online Management
VIC BOND SALES
10.2022 - 01.2023
OSL Mobile Retail Sales Associate
AT&T
02.2021 - 10.2022
Sales Associate
B2 Outlets
11.2020 - 01.2021
Retail Sales Manager
Sprint/Boost Mobile
02.2018 - 01.2020
Paint Specialist
StealthCraft Boats
02.2015 - 01.2017
Environmental Mediation and Laborer
ASI Environmental Technologies
01.2010 - 05.2013
Machine Operator
Whitehall Industries
03.2007 - 12.2010
Certificates -
West Shore Community College
Diploma - General Studies
Ludington High School
Similar Profiles
Christina HamlettChristina Hamlett
Front Desk Clerk at Baymont Inn and Suites-Martinsville, VAFront Desk Clerk at Baymont Inn and Suites-Martinsville, VA
Simon ThogaruSimon Thogaru
General Manager at Baymont Inn & SuitesGeneral Manager at Baymont Inn & Suites
Angela VestAngela Vest
HouseKeeping/Salesperson at BayMont Inn & Suites Hotel Augusta GaHouseKeeping/Salesperson at BayMont Inn & Suites Hotel Augusta Ga